Customer Service Representative – Entry Level

hhv; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

hhv in Richmond, VA is seeking an Entry-Level Customer Service Representative to provide friendly and professional support to customers. This role offers paid training, hands-on coaching, and opportunities to develop communication and problem-solving skills.

No prior experience is required; training is provided. You will assist customers in person, by phone, and via email, build relationships, support events and promotions, and help maintain accurate records and a positive overall experience.

Qualifications

• No prior customer service experience required; paid training provided.
• Excellent communication and interpersonal skills.
• Friendly, professional attitude and a willingness to learn.
• Ability to work independently and as part of a team.
• Comfortable interacting with customers in person, by phone, and via email.
• Strong problem-solving and organizational abilities.

Responsibilities

• Provide friendly and professional customer service
• Answer questions and assist customers with their needs
• Communicate with customers in person, by phone, and through email
• Build positive customer relationships through communication and follow-up
• Assist with customer engagement, events, and promotions
• Support event registration and customer-facing activities
• Maintain accurate customer information and records
• Listen to customer feedback and help provide a positive customer experience
• Work with team members to meet customer service goals
• Represent the company professionally

Skills

Friendly demeanor

Strong communication

Interpersonal skills

Willingness to learn

Problem-solving

Team player

Organizational skills

Job description

Customer Service Representative – Entry Level

We have an immediate need for a motivated, friendly individual who enjoy helping others, building connections, and learning new skills. This Entry-Level Customer Service Representative position provides paid training, hands‑on experience, and professional development, making it a great opportunity for recent graduates, career changers, college students, and anyone looking to start a new career.

No previous customer service experience is required. Paid training is provided.

Responsibilities

• Provide friendly and professional customer service
• Answer questions and assist customers with their needs
• Communicate with customers in person, by phone, and through email
• Build positive customer relationships through communication and follow-up
• Assist with customer engagement, events, and promotions
• Support event registration and customer‑facing activities
• Maintain accurate customer information and records
• Listen to customer feedback and help provide a positive customer experience
• Work with team members to meet customer service goals
• Represent the company professionally

Qualifications

• Friendly, positive, and professional attitude
• Strong communication and interpersonal skills
• Dependable and motivated work ethic
• Comfortable interacting with customers and the public
• Willingness to learn and take direction
• Good organizational and problem‑solving skills
• Ability to work independently and as part of a team
• No experience required — training provided

Customer service, retail, hospitality, restaurant, sales, administrative, or other people‑facing experience is a plus, but not required.

What We Offer

• Paid training
• No experience required
• Hands‑on coaching and professional development
• Supportive, team‑oriented environment
• Customer service and communication training
• Opportunities for career advancement