Customer Services Representative, Fintech (Fully Remote)

Atomic Vest; United States; Remote; USD 496,000 - 771,000; Part time

Job summary

Atomic Vest is seeking a part-time front-line support specialist for retail investors, working 9 AM–1 PM EST, five days a week (20 hours). This remote contract role focuses on responding to tickets and resolving issues related to accounts, money movements, and applications. You will triage by urgency, review transactions, and keep accurate records, collaborating with a fast-growing, remote-first team.

Qualifications

• 2–3 years client-facing experience in finance, fintech, or tech.
• Advanced English, organized, able to work independently.

Responsibilities

• Respond to tickets, triage by urgency, and resolve within service expectations.
• Review money movements, troubleshoot account issues, and keep accurate records.
• Investigate and resolve issues related to accounts, money movements, and applications.

Skills

Client-facing experience

Advanced English

Job description

• Part-time contract role owning front-line support for retail investors.
• Investigate and resolve issues related to accounts, money movements, and applications.

Responsibilities:

• Respond to tickets, triage by urgency, and resolve within service expectations.
• Review money movements, troubleshoot account issues, and keep accurate records.

Qualifications:

• 2–3 years client-facing experience in finance, fintech, or tech.
• Advanced English, organized, able to work independently.

Engagement:

• Part-time, 9AM-1PM EST, 5 days per week (20 hours).
• Remote from anywhere in LATAM, fractional/contract.

Atomic Vest

Atomic Vest builds financial infrastructure that lets companies offer investing experiences, including ESG and multi-currency trading across 60 global markets. They are a fast-growing, mission-driven team from tech, banking, finance, and law, with a remote-first culture.