Remote Customer Experience Specialist

Placements24; East End (United States Virgin Islands); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Training & growth

Supportive culture

Wellness programs

Job summary

Placements24 is hiring a Remote Customer Experience Specialist to join a fully remote team. You will deliver support across chat, email, and phone, resolving inquiries with empathy while using CRM tools to track interactions.

This role emphasizes customer-first service, collaboration with internal teams, and ongoing knowledge base improvements. Flexible hours and remote-friendly culture are highlighted throughout the posting.

Qualifications

• 3+ years in a customer experience or support role, preferably remote.
• Excellent written and verbal communication with a customer-first attitude.
• Experience with helpdesk software and remote collaboration tools.
• Demonstrated ability to manage multiple priorities and work autonomously.
• A strong understanding of customer service best practices.

Responsibilities

• Deliver outstanding customer support through chat, email, and phone channels.
• Effectively handle customer inquiries, feedback, and complaints with empathy and efficiency.
• Utilize CRM systems to track customer interactions and manage support tickets.
• Collaborate with internal teams to resolve complex customer issues and provide timely updates.
• Contribute to the development of knowledge base articles and support documentation.

Skills

Customer experience

Written & verbal comms

Multichannel support

CRM systems

Helpdesk software

Remote collaboration tools

Autonomous work

Tools

CRM systems

Helpdesk software

Remote collaboration tools

Job description

About the Role

Our client is actively seeking a dedicated Remote Customer Experience Specialist to join their fully remote team. This position is pivotal in shaping and maintaining positive customer interactions across all touchpoints. You will leverage your expertise to understand customer needs, resolve issues, and enhance overall satisfaction. This role offers the unique advantage of working from anywhere, fostering collaboration and engagement within a globally distributed team. We are committed to providing a supportive and empowering remote work environment.

Key Responsibilities

• Deliver outstanding customer support through chat, email, and phone channels.
• Effectively handle customer inquiries, feedback, and complaints with empathy and efficiency.
• Utilize CRM systems to track customer interactions and manage support tickets.
• Collaborate with internal teams to resolve complex customer issues and provide timely updates.
• Contribute to the development of knowledge base articles and support documentation.

Requirements

• Minimum of 3 years in a customer experience or support role, preferably in a remote setting.
• Excellent communication skills, both written and verbal, with a customer-first attitude.
• Experience with helpdesk software and remote collaboration tools.
• Demonstrated ability to manage multiple priorities and work autonomously.
• A strong understanding of customer service best practices.

Benefits

• Competitive compensation package for a fully remote position .
• Flexible working hours and the ability to work from home.
• Opportunities for ongoing training and career growth in customer experience.
• A supportive and inclusive remote work culture.
• Access to company-sponsored wellness programs.