Customer Service Representative - eCommerce

Parts ASAP (formerly All States Ag Parts); De Soto (IA); On-site; USD 25,000 - 30,000; Full time

Job summary

Parts ASAP is seeking a detail-oriented Customer Service Representative to join our eCommerce team in Iowa. You will process online orders, resolve customer issues, and ensure smooth eCommerce operations while delivering service that keeps customers coming back.

If you are highly organized, thrive in a fast-paced environment, and can turn frustrated customers into happy ones, we want to hear from you. This onsite role offers a daytime schedule Monday–Friday.

Qualifications

• High school diploma or equivalent.
• 1–3 years of sales experience, ideally with eCommerce.
• Agricultural industry experience a plus.
• Proficient with email, Word, and Excel.

Responsibilities

• Process online orders and support eCommerce fulfillment.
• Source parts to complete eCommerce orders.
• Respond to inventory exceptions from warehouse and ship-confirm notices.
• Monitor and resolve eCommerce email error messages.
• Answer customer communications on eCommerce platforms.
• Make outbound calls to assist customers with website issues.
• Coordinate with eCommerce Supervisors on daily priorities.
• Work with Counter Assistants on returns of parts and cores.
• Track key eCommerce performance metrics.
• Calculate freight costs for small packages and LTL shipments.

Skills

Organizational skills

Customer service

Phone proficiency

High school diploma

Sales experience

eCommerce experience

Excel

Email proficiency

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Email platforms

Job description

Detail-Driven? Customer-Focused? Let's Talk.

Parts ASAP is looking for a Customer Service Representative to join our eCommerce team. In this role, you'll be the go-to person for processing online orders, solving customer issues, and keeping our eCommerce operations running smoothly — all while delivering the kind of service that keeps customers coming back.

If you're highly organized, love a fast pace, and know how to turn a frustrated customer into a happy one, we want to hear from you.

The Details

• Pay: $18–$22/hour
• Schedule: Monday–Friday, 7:30 AM–4:00 PM
• Location: On-site

What You'll Be Doing

• Processing online orders and supporting eCommerce order fulfillment
• Sourcing parts to complete eCommerce orders
• Responding to inventory exceptions from warehouse and ship-confirm notices
• Monitoring and resolving eCommerce email error messages
• Answering customer communications submitted through eCommerce platforms
• Making outbound calls as needed to help customers with website issues
• Coordinating with eCommerce Supervisors on daily priorities
• Working with Counter Assistants on customer returns of parts and cores
• Learning and tracking key eCommerce performance metrics
• Calculating freight costs for small package and LTL shipments

What You Bring

• Strong organizational skills and sharp attention to detail
• Excellent customer service instincts — you stay calm and helpful under pressure
• Comfortable on the phone; confident making outbound calls when needed
• High school diploma or equivalent
• 1–3 years of sales experience, ideally with eCommerce; agricultural industry experience a plus
• Proficient with email, Word, and Excel

Why Parts ASAP?

You'll be a key part of the customer experience — often the first impression someone has of our company. If you take pride in getting the details right and genuinely enjoy helping people, this is a role where that shows every day.