Customer Service Representative/Dispatcher

Whitney Holdings; Town of Caledonia (WI); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Paid time off

Job summary

A service-oriented business is seeking a Customer Service Representative/Dispatcher to manage communications with technicians and customers. You will schedule jobs, handle customer complaints, and ensure smooth information transmission. The ideal candidate has prior experience in a similar role, outstanding organizational skills, and the ability to multitask effectively. Opportunities for growth and a supportive environment are offered with competitive hourly compensation between $16.00 and $24.00.

Qualifications

• Experience in the skilled trades space is essential.
• Proven experience as a dispatcher or in a relevant position.
• Ability to manage large amounts of incoming and outbound calls.

Responsibilities

• Act as a communication point between techs and customers.
• Schedule jobs based on job mix, duration, and geography.
• Handle customer complaints and provide appropriate solutions.

Skills

Communication skills

Multitasking

Organizational skills

Customer relationship management

Critical thinking

Tools

ST CRM

Job description

Future Opening: Customer Service Representative/Dispatcher

• Paid time off

Whitney Holdings is a small business operating in Michigan and Florida. We are looking for a reliable professional to act as a communication point with techs in the field and customers. This individual will also schedule jobs being mindful of job mix, duration and geographic common sense. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency/tenuous situations. Previous experience in lead conversions is a plus! You must be able to multitask as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. Our goal is to service our customers and our employees.

Requirements

• Must have experience in the skilled trades space
• Proven experience as dispatcher or relevant position
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking
• Manage large amounts of incoming calls
• Outbound calls to potential leads
• Identify and assess customers’ needs occasionally to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers
• Experience with ST CRM is required

Compensation: $16.00 - $24.00 per hour

About

Whitney Services employs plumbers, electrical contractors, HVAC technicians, and drain cleaning professionals to better serve customers throughout Michigan, Indiana, Ohio & Florida. It is always our goal to provide the best service and parts to our customers on every job.

Are you willing to complete a background check of felony convictions? *

Are you willing and able to commute to our office? *

How many years of call center experience do you have? *

How many years of experience do you have working with skilled trades? *

I was referred to this position by a current employee