Customer Service Representative/Dispatcher

Sila Services; Southfield (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Life insurance

401(k) with company match

Paid time off

Parental leave

Paid training and mentorship

Monthly bonuses and commissions

Employee referral program

Job summary

Levine & Sons in Southfield, MI is seeking a friendly Customer Service Representative/Dispatcher to connect customers with service technicians and sales professionals. You’ll manage inquiries across phone, email, and social channels, schedule appointments, and maintain accurate records.

The role emphasizes a customer-first approach, strong communication, and organization in a fast-paced environment. Monday–Friday with potential weekend rotation; benefits include insurance, 401(k), and paid time

Qualifications

• 3–5 years of professional customer service experience.
• Excellent communication, organizational, and interpersonal skills.
• Polished, professional demeanor with a customer-first mindset.
• Self-motivation and proactive problem-solving.

Responsibilities

• Respond to inbound customer inquiries by phone, text, email, social media, and review platforms.
• Make outbound calls for scheduling, customer follow-ups, and re-engagement opportunities.
• Screen and qualify customer needs and schedule appointments for service technicians and the outside sales team.
• Enter and maintain accurate customer information in company systems.
• Educate customers on the benefits of the Family Plan and help interested customers become members.
• Verify customer contact information to support accurate scheduling and communication.
• Support daily office operations and maintain accurate records.
• Build trust through professional, helpful, and timely communication.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Education

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Customer Service Representative/Dispatcher - Southfield, MI

Levine & Sons is looking for a friendly, professional, and customer-focused Customer Service Representative/Dispatcher to serve as the first point of contact for our customers and prospects. In this role, you’ll connect customers with our service technicians and sales professionals, helping ensure every interaction is smooth, helpful, and positive.

If you enjoy communicating with people, staying organized in a fast-paced environment, and creating exceptional customer experiences, this is a great opportunity to join a team with a long-standing commitment to quality service and customer satisfaction.

Benefits

• Competitive Compensation: $18–$20 per hour

• Medical, dental, and vision insurance

• Life insurance

• 401(k) with company match

• Paid time off

• Parental leave

• Paid training, ongoing development, and mentorship

• Potential for monthly bonuses and commissions

• Employee referral program

What You’ll Do

• Respond to inbound customer inquiries by phone, text, email, social media, and review platforms.

• Make outbound calls for scheduling, customer follow-ups, and re-engagement opportunities.

• Screen and qualify customer needs and schedule appointments for service technicians and the outside sales team.

• Enter and maintain accurate customer information in company systems.

• Educate customers on the benefits of the Family Plan and help interested customers become members.

• Verify customer contact information to support accurate scheduling and communication.

• Support daily office operations and maintain accurate records.

• Build trust through professional, helpful, and timely communication.

What We’re Looking For

• 3–5 years of professional customer service experience.

• Excellent communication, organizational, and interpersonal skills.

• A polished, professional demeanor and a customer-first mindset.

• Strong computer skills and working knowledge of Microsoft Office.

• Ability to manage multiple priorities while maintaining accuracy and attention to detail.

• Self-motivation, discipline, and a proactive approach to problem-solving.

• An ambitious, goal-oriented mindset and a commitment to delivering excellent service.

• Availability to work Monday through Friday, with flexibility for rotating weekends as needed.

• A bachelor’s degree is preferred but not required.

$17 - $20 an hour