Customer Service Representative/Dispatcher

Whitney Holdings; Grand Rapids (MI); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Paid time off

Job summary

A Michigan-based service provider is actively seeking a Customer Service Representative/Dispatcher to handle customer interactions and support skilled trades operations. The role requires experience in the skilled trades and involves managing calls, ensuring customer satisfaction, and using tools like Service Titan. Offering competitive pay between $16-$24 per hour, the position also includes benefits such as paid time off. Ideal candidates will have strong communication skills and a proven ability to multitask effectively.

Qualifications

• Must have proven experience as dispatcher or in a relevant position.
• Outstanding organizational and multitasking abilities are required.
• Active listening and excellent communication skills are essential.

Responsibilities

• Manage large amounts of incoming calls and make outbound calls to potential leads.
• Identify and assess customers' needs to achieve satisfaction.
• Handle customer complaints and provide appropriate solutions within time limits.

Skills

Experience in the skilled trades

Organizational abilities

Multitasking abilities

Communication skills

Judgment and critical thinking

Customer engagement

Tools

Service Titan

Job description

Future Opening: Customer Service Representative/Dispatcher

Full Time • Grand Rapids, MI

• Paid time off

Requirements

• Must have experience in the skilled trades space
• Proven experience as dispatcher or relevant position
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking
• Manage large amounts of incoming calls
• Outbound calls to potential leads
• Identify and assess customers’ needs occasionally to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers
• Experience with Service Titan is required

Compensation: $16.00 - $24.00 per hour

About

Whitney Services employs plumbers, electrical contractors, HVAC technicians, and drain cleaning professionals to better serve customers throughout Michigan, Indiana, Ohio & Florida. It is always our goal to provide the best service and parts to our customers on every job.

Are you willing to complete a background check of felony convictions? *

Do you have a cell phone that can be used for work purposes? *

How many years of skilled trades experience do you have? *

How many years of experience do you have working with skilled trades? *

I was referred to this position by a current employee