Customer Service Representative/Dispatcher

Hunter Super Techs - TurnPoint; Tea (SD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

AFLAC supplemental Insurance

Holidays

Vacation days

401K retirement

Employee events/annual company retreat

Job summary

Glass Doctor of Sioux Falls is seeking a Customer Service Representative/Dispatcher to drive revenue and ensure efficient scheduling. You will connect customers, technicians, and sales, handling high call volumes and booking jobs while maintaining accuracy and exceptional service.

In this fast-paced role, you will assist residential and business customers, coordinate parts and scheduling, and contribute to a positive showroom experience in Tea, SD. Training and tools will be provided to succeed.

Qualifications

• 1-3 years of customer service on the phone, sales, dispatch or related experience.
• Strong communication and customer service skills.
• Proven ability to sell and close business over the phone and upsell.
• Highly organized with strong multitasking ability.
• Problem solver with high attention to detail.
• Tech-savvy with scheduling systems and office software.
• Intermediate to advanced typing skills (type while talking).

Responsibilities

• Dispatching and operations: Schedule and dispatch technicians for residential, commercial, and auto glass jobs.
• Optimize daily routes for efficiency and productivity.
• Coordinate job timelines, materials, and customer expectations.
• Manage work orders from start to finish; ensure accuracy.
• Sales and customer service: answer inbound calls, provide quotes, follow up on leads, close sales; upsell.</br>Deliver a professional, friendly customer experience.
• Administrative tasks: order glass/parts, track inventory, process billing and documentation, maintain records.

Skills

Customer service

Sales

Dispatch

Multi-tasking

Tech-savvy

Typing

Tools

Service Titan CRM

Job description

Customer Service Representative/DispatcherDo you love customer service? A very fast paced environment where you can type as fast as you talk? Organization and making sure a process flows from beginning to end? We may have the right fit for YOU!At Glass Doctor of Sioux Falls, we don’t just install glass—we deliver exceptional customer experiences from the first call to final install. As we grow, we’re looking to bring on a highly organized, customer-focused Customer Service Representative/Dispatcher (full-time) who thrives in a very fast-paced environment to play a key role in driving revenue and be a part of our daily operations. This is a critical position that connects customers, technicians, and sales—ensuring jobs are scheduled efficiently, customers are taken care of, and opportunities are converted into revenue. Position involves high call volume, closing/booking jobs, scheduling technicians so the pace is high speed and accuracy is KEY!As a Customer Service Representative/Dispatcher, you will be helping our residential and business customers often in times when they need it most. When something cracks or shatters, you’ll put the customer at ease, making sure their home or business is safe and looking good! We invest in our people and will make sure you have the training, tools, and process to be successful.What You’ll Do:Dispatching & OperationsSchedule and dispatch technicians for residential, commercial, and auto glass jobsOptimize daily routes for efficiency and productivityCoordinate job timelines, materials, and customer expectationsManage work orders and ensure accuracy from start to finishSales & Customer ServiceAnswer inbound calls and convert inquiries into booked jobsProvide quotes, follow up on leads/opportunities, and close salesUpsell additional services and identify revenue opportunitiesDeliver a professional, friendly, and solution-focused customer experienceAdministrative & SupportOrder glass, parts, and materials from vendors (learn varieties of glass)Track inventory and ensure job readinessProcess billing, payments, and job documentationMaintain organized records and communication with customersWhat We’re Looking For1-3 years of customer service on the phone, sales, dispatch or related experienceStrong communication and customer service skillsProven ability to sell and close business over the phone & upsell skillsHighly organized with strong multitasking abilityAccustomed to working in a highly fast-paced, team environmentProblem solver with high attention to detailTech-savvy (scheduling systems, CRM "Service Titan", office software)Computer savvy with intermediate to advanced typing skills (type while talking required)What You Need to Succeed:Exceptional Customer Service: In this role, you are an experienced CSR/Dispatcher. You are delivering an exceptional high-quality customer experience. We highly value the customer satisfaction surveys and Google reviews we get!Have an Eye for Perfection: You’ll need a high level of attention to detail.Identify Additional Opportunities to Help the Customer: Our customers view you as the trusted expert to make the best recommendations for their current and future needs with all things glass.This Job Is NOT For You If . . .You are okay with measurements being “close enough”. That won’t work here. Measurements need to be super accurate to a fraction of an inch so that the glass will fit the first time.Compensation & Benefits:Excellent compensation $19-$22/hour (DOE) plus annual bonus based on performance.Health insurance, AFLAC supplemental Insurance, holidays, vacation days, 401K retirement, employee events/annual company retreat.Fun, family-owned business, an excellent place to spend with the best crew!Apply online or swing in to visit our amazing showroom at 2420 N Bakker Landing Ave, Tea, South Dakota 57064 (I-29 & Tea Exit) to fill out a job application. **Position available to start ASAP - summer is in full swing! EOEAPPLY TODAY!