Customer Service Representative

The Third Group; Edison (NJ); On-site; USD 36,000 - 54,000; Full time

Job summary

The Third Group is seeking a Customer Service Representative for an in-office role in Edison, NJ. You will build and maintain relationships with carrier partners, negotiate freight rates, and monitor shipments to provide customers with real-time updates.

Ideal candidates have at least 2 years in third-party logistics, hands-on trucking experience, and fluent English. A high school diploma is required; college degree is a plus. Relocation will be needed for local candidates traveling daily.

Qualifications

• At least 2 years of experience in third-party logistics.
• Hands-on trucking experience required.
• Strong written and verbal communication skills.
• Full professional fluency in English.
• Comfortable with Microsoft Office and quick to learn new systems.
• High school diploma or equivalent; a college degree is a plus.

Responsibilities

• Develop and maintain a network of carrier partners who are responsive and reliable when you need them
• Negotiate freight rates based on market data and shipment history
• Spot potential issues early and loop in the right people across departments before they become bigger problems
• Monitor shipments in transit and provide customers with accurate, real-time updates

Skills

Third-Party Logistics Experience

Hands-on trucking experience

Communication skills

Microsoft Office

English fluency

Education

High School Diploma or Equivalent

College degree is a plus

Tools

Microsoft Office

Job description

Customer Service Representative

We're a growing logistics and supply chain company looking for people who want to build a career, not just fill a seat. This role is fast-paced and relationship-driven, and the people who thrive are the ones who take ownership from day one.

This is an in-office position — no remote or hybrid arrangement — so you'll need to already be local or plan to relocate before your start date.

What you'll do

• Develop and maintain a network of carrier partners who are responsive and reliable when you need them
• Negotiate freight rates based on market data and shipment history
• Spot potential issues early and loop in the right people across departments before they become bigger problems
• Monitor shipments in transit and provide customers with accurate, real-time updates

Who succeeds in this role

• Direct, competitive, and genuinely motivated to sharpen your skills
• Skilled at building relationships that go beyond a single transaction
• Self-starting, but happiest contributing to a team win
• Level-headed under pressure when a load falls through, you move straight to solving it
• Comfortable staying organized amid a lot of moving pieces

What you'll need

• At least 2 years of experience in third-party logistics
• Hands-on trucking experience (required)
• High school diploma or equivalent; a college degree is a plus
• Strong written and verbal communication skills
• Comfortable with Microsoft Office and quick to learn new systems
• Full professional fluency in English