Customer Service Representative - $50-55k/yr.

Ultimate Staffing; Shoreview (MN); On-site; USD 50,000 - 55,000; Full time

Job summary

Ultimate Staffing is seeking a Customer Service Representative in Shoreview, MN. The role focuses on tracking and coordinating domestic freight, setting delivery calendars, and maintaining accurate shipment documentation.

The candidate will handle vendor communications and provide Excel reports while maintaining strong customer service standards. Day-to-day work includes order entry, dispatch entry, tracking, and resolving shipment issues.

Qualifications

• Experience in domestic freight forwarding/logistics or a customer service role is preferred.
• High School Diploma required; further education preferred.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Excellent communication, problem solving and analytical skills are required.
• Self-motivated, fast learner with a can-do attitude; able to work under stress in a fast-paced team.
• Geographical knowledge is preferred.

Responsibilities

• Track and trace domestic freight shipments and loads in the system.
• Set delivery, pickup, and reschedule dates and times.
• Gather and document accurate information for shipments.
• Coordinate with vendors, agents, and carriers for required services.
• Complete paperwork and document manifests and orders.
• Prepare customer-specific reports in Excel.
• Enter shipments for dispatch, route shipments, track orders, and troubleshoot issues.
• Handle order entry and price quoting.
• Communicate with customers/carriers via phone (40-70 calls/day) and a shared email inbox.

Skills

Customer service

Communication

Problem solving

Analytical skills

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Excel

Outlook

Job description

Position Title: Customer Service Representative

• Tracking and tracing domestic freight shipments and loads in the system
• Set specific dates and times for delivery, pickups and reschedules
• Gather and document accurate information to ensure successful pickup or delivery of shipment
• Work with vendors, agents, and carriers to provide services required/requested
• Complete all necessary paperwork, ensuring that all manifests and orders are thoroughly documented
• Customer specific reports in Excel
• Enter shipments for dispatching, route shipments, track orders, and troubleshoot shipment issues
• Order entry and price quoting
• Mainly correspond with customers/carriers via incoming phone calls (40-70 calls/day) and a shared customer service email box.

Requirements:

• A candidate with experience in domestic freight forwarding/logistics/LTL with a Customer Service based role would be preferred.
• High School Diploma required, secondary education preferred.
• Experience working in Microsoft Office, especially Excel and Outlook is required.
• Must have excellent communication, problem solving and analytical skills.
• A self-motivated, fast learner with a can do attitude is a must. The ability to work well under stress and in a fast paced team environment is also required.
• Geographical knowledge is preferred.

Additional Info:

• Schedule: Monday-Friday, 8am - 5pm
• Type: Direct Hire
• Location: Shoreview, MN - 100% in office
• Pay: $50-55k/yr.
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.