Customer Service Representative

Engage Technologies Corporation; Brooklyn Park (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Engage Technologies Corporation in Brooklyn Park, MN is seeking a Customer Service professional to provide excellent support to customers, sales representatives, and distributors for our products. You will handle daily order processing, returns, and inquiries to ensure accurate, timely resolutions.

The role requires 2–3 years of customer service experience, strong communication, and solid knowledge of shipping and logistics.

Qualifications

• High school diploma or GED required; college degree preferred.
• 2–3 years’ experience in customer service recommended.
• Excellent written and verbal communication skills.
• Strong knowledge of logistics and shipping processes.
• Proficient with Microsoft Office.
• Ability to work independently or as part of a team.

Responsibilities

• Processing of daily orders accurately with great attention to detail.
• Processing of return authorizations (RMAs) and credit memos.
• Answer incoming customer phone calls for the team and provide backup coverage for the Front Desk.
• Research any customer discrepancies (order amount, shipping issues etc.) and provides a resolution and response in a timely and accurate manner.
• Work closely with accounting for new account set up and collections.
• Match daily paperwork related to orders and invoicing. Pull copies as requested.
• Cross-train and provide coverage for other Customer Service Representatives.
• Other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Shipping/logistics knowledge

Teamwork

MS Office

Independent worker

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office

General office equipment

Job description

JOB OVERVIEW

This position will provide excellent customer service and support to our customers, sales representatives, and distributors for our products.

JOB OVERVIEW

This position will provide excellent customer service and support to our customers, sales representatives, and distributors for our products.

KEY RESPONSIBILITIES

• Processing of daily orders accurately with great attention to detail.
• Processing of return authorizations (RMAs) and credit memos.
• Answer incoming customer phone calls for the team and provide backup coverage for the Front Desk.
• Research any customer discrepancies (order amount, shipping issues etc.) and provides a resolution and response in a timely and accurate manner.
• Work closely with accounting for new account set up and collections.
• Match daily paperwork related to orders and invoicing. Pull copies as requested.
• Cross-train and provide coverage for other Customer Service Representatives.
• Other duties as assigned.

QUALIFICATIONS/MINIMUM REQUIREMENTS

• High school diploma or G.E.D, college degree preferred.
• 2-3 years’ previous experience working in customer service is highly recommended.
• Excellent written and verbal communication skills in a fast-paced environment.
• Ability to assess and solve technical problems.
• Organized with a strong attention to detail.
• Strong knowledge of logistics and shipping processes to assist customers with shipping products globally.
• Ability to work independently or as a team.
• Able to deliver excellent customer service, externally and internally.
• Proficient with Microsoft Office products.
• Ability to operate general office equipment such as telephone, copier, computer, etc.
• Ability to take direction from multiple co-workers and managers.
• Hours are 8:30am to 5:00pm on location in Brooklyn Park.

WORKING CONDITIONS

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

Physical Demands

• Use of skills requiring motor coordination with finger dexterity (e.g. keyboarding, machine operation, etc.) during most of a normal workday.
• Required to exert physical effort in handling objects less than 30 pounds.
• This position also demands specific visual abilities, including close-up vision and the capacity to adjust focus.
• Regular verbal communication and hearing are also necessary