Customer Service Representative (CSR) - Sandy Springs, Georgia

MissionHires; Sandy Springs (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Sign on bonus

Competitive pay

Paid time off

Healthcare, Vision and Dental

401K plan contributions

Company-provided uniforms

Job summary

MissionHires is seeking a Customer Service Representative in Sandy Springs, Georgia. This key role involves delivering exceptional service and support to customers, managing service requests, and handling complaints.

The ideal candidate has 7-10 years of relevant experience, a strong customer service mindset, and familiarity with Service Titan or similar software. The position offers competitive pay, health benefits, and room for career growth.

Qualifications

• 7 to 10 years of experience as a customer service representative, dispatcher, or office manager.
• Experience using Service Titan, Jobber, or equivalent software.
• Ability to handle stress gracefully.

Responsibilities

• Deliver world-class service and experience for our customers.
• Receive incoming calls professionally and schedule appointments.
• Assign daily work/calls and dispatch technicians.
• Provide administrative support including billing and warranties.
• Assist with onboarding and training junior staff.
• Monitor KPIs and contribute to continuous improvements.

Skills

Customer service mindset

Multitasking

Time management

Effective communication

Team-player spirit

Education

High school diploma or equivalent

Tools

Service Titan

Microsoft Office

Job description

As a Customer Service Representative, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

At Aire Serv, we’re known for our excellent customer service, professional image, and Done Right Promise. We’re looking for someone who can live up to our high standards of service and professionalism.

Responsibilities

• Deliver world-class service and experience for our customers
• Receive incoming calls in a professional and courteous manner. Schedule appointments
• Assign daily work/calls. Dispatch technicians using Service Titan.
• Complete work orders, return customer calls and manage customer complaints
• Provide administrative support: Billing, purchase orders, warranties.
• Assist with onboarding, training, and everyday support for junior CSRs or office staff as needed
• Monitor KPIs: response times, customer satisfaction, call resolution, and scheduling efficiency
• Maintain a collaborative, team-oriented attitude and contribute to continuous improvements

Requirements

• 7 to 10 years of experience as a customer service representative, dispatcher or office manager
• Customer service mindset: patient, solutions-oriented, able to handle stress gracefully
• Experience using Service Titan, Jobber or equivalent trade business management software
• General computer knowledge, including Microsoft Office
• Excellent multitasking, time management, and detail orientation
• Effective communication skills, both verbal and written
• Team-player spirit, flexible, and proactive in a fast-paced, service-driven environment
• High school diploma or equivalent required

Benefits

• Sign on bonus
• Competitive pay (based on experience) and year-round employment
• Additional earning potential with bonuses for performance
• Paid time off the first year plus paid holidays
• Healthcare, Vision and Dental
• 401K plan contributions
• Career path based on your goals and aspirations
• Access to broad and frequent in-person and online training
• Company-provided equipment
• Company provided uniforms