Customer Service Representative

Aire Serv of Fort Worth; Fort Worth (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

A leading service provider in Fort Worth is seeking a Customer Service Representative who will be the first point of contact for customers. Responsibilities include handling service requests and customer complaints while exemplifying respect and courtesy. The ideal candidate should have at least two years of administrative experience, strong communication skills, and a detail-oriented mindset. This position offers a compensation range of $42,000 to $55,000 and various benefits depending on location.

Qualifications

• Minimum two years of administrative experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.

Responsibilities

• Receive incoming calls in a professional, timely, and courteous manner.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls, and respond to customer complaints.
• Maintain office services by organizing office operations and procedures.

Skills

Strong written and verbal communication skills

Detail-oriented

Data entry skills

Team player

General computer knowledge, including Microsoft Office

Job description

Future Opening: Customer Service Representative

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative, you are a key member of the team and frequently the first point of contact for our customers. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self‑motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day‑to‑day basis.

Specific Responsibilities

• Receive incoming calls in a professional, timely, and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Maintain office services by organizing office operations and procedures
• Perform other duties as needed which may include cross‑training in related positions

Job Requirements

• Minimum two years of administrative experience
• Strong written and verbal communication skills
• Detail‑oriented with strong data entry skills
• Team player who can work independently
• General computer knowledge, including Microsoft Office
• Typing skills a plus

Benefits

Benefits package varies by location

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Compensation: 42,000–55,000

We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can’t happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.