Customer Service Rep

Vistar; Greensboro (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Vistar is seeking a Customer Service Representative to deliver exceptional support to customers and ensure satisfaction. You will handle inquiries, process orders, and resolve issues while maintaining accurate records and timely communication.

The role requires strong communication, problem-solving abilities, and proficiency with Microsoft Office and CRM systems in a fast-paced environment. On-site position in Greensboro, NC with opportunities to collaborate across Sales, Operations, and

Qualifications

• High school diploma or GED required; additional degree preferred.
• Prior customer service experience is advantageous.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficient with Microsoft Office and customer management systems.
• Able to multitask and stay organized in a fast-paced environment.

Responsibilities

• Answer incoming calls, emails, and other inquiries promptly and professionally.
• Process orders accurately and maintain customer records.
• Research and resolve complaints and service issues.
• Monitor order status and provide updates to customers.
• Collaborate with Sales, Operations, Transportation, and Warehouse teams.
• Document interactions and resolutions in company systems.
• Meet productivity, quality, and customer satisfaction goals.
• Handle pricing inquiries and product availability questions.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or GED

Associate or Bachelor's preferred

Tools

Microsoft Office

CRM systems

Job description

Job Description

Position Summary

The Customer Service Representative is responsible for providing exceptional service to customers by handling inquiries, processing orders, resolving issues, and ensuring customer satisfaction. The CSR serves as a key point of contact between customers and the company while maintaining a professional and positive customer experience.

Essential Duties And Responsibilities

• Answer incoming customer calls, emails, and other communications in a timely and professional manner.
• Process customer orders accurately and efficiently.
• Research and resolve customer complaints, concerns, and service issues.
• Maintain customer records and update account information as needed.
• Monitor order status and communicate updates to customers.
• Collaborate with Sales, Operations, Transportation, and Warehouse teams to resolve customer concerns.
• Handle pricing inquiries, product availability requests, and delivery-related questions.
• Document customer interactions and resolutions within company systems.
• Meet established productivity, quality, and customer satisfaction goals.
• Perform other duties and special projects as assigned.

Required Qualifications

High school diploma or GED required; Associate's or Bachelor's degree preferred.

Previous Customer Service Experience Preferred.

Strong communication and interpersonal skills.

Excellent problem-solving and conflict-resolution abilities.

Proficient in Microsoft Office applications and customer management systems.

Ability to multitask and prioritize workload in a fast-paced environment.

Strong attention to detail and organizational skills.

Compensation

19.00