Customer Service Representative (CSR)

Bekuf; Phoenix (AZ); Presencial; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training provided

Professional development opportunities

Additional benefits explained

Descripción de la vacante

This full-time position offers competitive hourly pay in the range of $18.00 to $28.00 per hour, depending on experience, with opportunities for growth and additional benefits explained during the hiring process.

Formación

• High school diploma preferred.
• Strong verbal and written communication skills.
• Basic computer skills and data entry ability.
• Good organization and attention to detail.
• Ability to manage multiple inquiries and prioritize tasks.
• Professional attitude and customer-oriented approach.
• Ability to work independently and with a team.

Responsabilidades

• Respond to customer inquiries by phone and email about orders, shipments, and delivery schedules.
• Provide accurate updates on order status and shipment progress.
• Assist customers with order discrepancies and routine service requests.
• Coordinate with warehouse/operations to resolve order issues.
• Maintain organized customer service records and documentation.
• Follow procedures for handling inquiries and escalate unresolved concerns.
• Assist with routine administrative tasks related to customer service.
• Perform other related duties as assigned.

Conocimientos

Verbal communication

Written communication

Organization

Multitasking

Customer focus

Teamwork

Independent work

Educación

High School Diploma (or equivalent)

Descripción del empleo

Position Overview

Bekuf is seeking a dependable and customer-focused Customer Service Representative (CSR) to support daily customer service operations. This position assists customers with order inquiries, shipment updates, delivery questions, and general service requests.

Key Responsibilities

• Respond to customer inquiries by phone and email regarding orders, shipments, and delivery schedules.
• Provide accurate updates on order status and shipment progress.
• Assist customers with order discrepancies, delivery concerns, and routine service requests.
• Coordinate with warehouse and operations personnel to help resolve order-related issues.
• Maintain organized customer service records and documentation.
• Follow established procedures for handling inquiries and escalating unresolved concerns.
• Assist with routine administrative tasks related to customer service.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Basic computer skills and familiarity with email and data entry.
• Good organizational skills and attention to detail.
• Ability to manage multiple inquiries and prioritize tasks.
• Professional attitude and a customer-oriented approach.
• Ability to work independently and collaboratively with a team.

Compensation and Benefits

• Pay: $18.00–$28.00 per hour, depending on experience.
• Full-time employment.
• Training provided for company procedures and systems.
• Opportunities for professional development.
• Additional benefits, if offered, will be explained during the hiring process.