Customer Support Specialist — Order & Shipment Inquiries

Bekuf; Phoenix (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Training provided

Professional development opportunities

Job summary

You will work with warehousing and operations teams to resolve issues, maintain accurate service records, and follow established procedures. Training will be provided; opportunities for professional development exist as you grow with the company.

Qualifications

• High school diploma or equivalent preferred.
• Strong verbal and written communication.
• Basic computer skills and familiarity with email.
• Good organizational skills and attention to detail.
• Ability to manage multiple inquiries and prioritize tasks.
• Customer-oriented and able to work independently or in a team.

Responsibilities

• Respond to customer inquiries by phone and email regarding orders, shipments, and delivery schedules.
• Provide accurate updates on order status and shipment progress.
• Assist customers with order discrepancies, delivery concerns, and routine service requests.
• Coordinate with warehouse and operations personnel to help resolve order-related issues.
• Maintain organized customer service records and documentation.
• Follow established procedures for handling inquiries and escalating unresolved concerns.
• Assist with routine administrative tasks related to customer service.
• Perform other related duties as assigned.

Skills

Communication

Customer Service

Data Entry

Organization

Multitasking

Teamwork

Independence

Education

High school diploma or equivalent

Job description

You will work with warehousing and operations teams to resolve issues, maintain accurate service records, and follow established procedures. Training will be provided; opportunities for professional development exist as you grow with the company.