Customer Service Representative

Bekuf; Phoenix (AZ); Presencial; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training provided

Professional development opportunities

Descripción de la vacante

You will work with warehousing and operations teams to resolve issues, maintain accurate service records, and follow established procedures. Training will be provided; opportunities for professional development exist as you grow with the company.

Formación

• High school diploma or equivalent preferred.
• Strong verbal and written communication.
• Basic computer skills and familiarity with email.
• Good organizational skills and attention to detail.
• Ability to manage multiple inquiries and prioritize tasks.
• Customer-oriented and able to work independently or in a team.

Responsabilidades

• Respond to customer inquiries by phone and email regarding orders, shipments, and delivery schedules.
• Provide accurate updates on order status and shipment progress.
• Assist customers with order discrepancies, delivery concerns, and routine service requests.
• Coordinate with warehouse and operations personnel to help resolve order-related issues.
• Maintain organized customer service records and documentation.
• Follow established procedures for handling inquiries and escalating unresolved concerns.
• Assist with routine administrative tasks related to customer service.
• Perform other related duties as assigned.

Conocimientos

Communication

Customer Service

Data Entry

Organization

Multitasking

Teamwork

Independence

Educación

High school diploma or equivalent

Descripción del empleo

Position Overview

Bekuf is seeking a dependable and customer-focused Customer Service Representative (CSR) to support daily customer service operations. This position assists customers with order inquiries, shipment updates, delivery questions, and general service requests.

Key Responsibilities

• Respond to customer inquiries by phone and email regarding orders, shipments, and delivery schedules.
• Provide accurate updates on order status and shipment progress.
• Assist customers with order discrepancies, delivery concerns, and routine service requests.
• Coordinate with warehouse and operations personnel to help resolve order-related issues.
• Maintain organized customer service records and documentation.
• Follow established procedures for handling inquiries and escalating unresolved concerns.
• Assist with routine administrative tasks related to customer service.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Basic computer skills and familiarity with email and data entry.
• Good organizational skills and attention to detail.
• Ability to manage multiple inquiries and prioritize tasks.
• Professional attitude and a customer-oriented approach.
• Ability to work independently and collaboratively with a team.

Compensation and Benefits

• Pay: $18.00–$28.00 per hour, depending on experience.
• Full-time employment.
• Training provided for company procedures and systems.
• Opportunities for professional development.
• Additional benefits, if offered, will be explained during the hiring process.