Customer Service Representative (CSR)

Jon Barry State Farm Agency; Ocean Springs (MS); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Base salary with commission/bonuses

Paid time off

Professional growth opportunities

Job summary

State Farm Agency in Ocean Springs, MS is seeking a Customer Service Representative (CSR) dedicated to delivering excellent service to insurance clients. You will handle inquiries, assist with policy changes, and support customers throughout their journey, contributing to a positive, trust-based experience.

This full-time role offers training, licensing support for Property and Casualty and Life/Health, and opportunities for advancement.

Qualifications

• Prior customer service experience preferred.
• Excellent communication skills (written and verbal).
• Strong attention to detail and organizational skills.
• Must be able to obtain Property and Casualty license and Life/Health license.

Responsibilities

• Answer incoming calls and greet clients with professionalism and care.
• Establish and nurture customer relationships to ensure satisfaction.
• Explain insurance options and policies; assist with policy changes, transfers, claims, and billing inquiries.
• Educate clients about insurance options and needs-based recommendations.
• Assist with claim submissions and provide clarification on policy details and billing.
• Collaborate with team to deliver a seamless customer experience.

Skills

Customer service

Communication skills

Detail oriented

Self-motivated

Team player

Job description

The Customer Service Representative (CSR) role at a State Farm Agency in Ocean Springs, MS is an excellent opportunity for individuals passionate about delivering exceptional customer service in the insurance industry. As a Customer Service Representative (CSR), you will be a vital part of a professional team, working to uphold the agency’s reputation for quality service and client-focused care. The position involves direct interaction with clients, addressing their insurance-related inquiries, and supporting their needs throughout their customer journey. This full-time opportunity places you at the forefront of client service, requiring a proactive, positive, and detail-oriented approach to every interaction.

Joining the team as a Customer Service Representative (CSR) means you will play a critical role in ensuring policyholders have a seamless and supportive experience, from answering initial questions to assisting with claims and policy changes. The agency’s commitment to fostering long-term relationships with customers is reflected in the personalized support and education each client receives. Your ability to build rapport, effectively communicate, and navigate insurance products will directly impact customer satisfaction and loyalty.

The position offers a structured pathway for career advancement within the agency, providing valuable industry experience, training, and opportunities for professional growth. The agency values teamwork, ongoing education, and initiative, making it an ideal environment for someone looking to develop a career in insurance and customer service. Working in Ocean Springs, MS, you will be part of a community-focused agency that values its role in supporting local customers and maintaining high standards of service.

As a Customer Service Representative (CSR), you will be expected to demonstrate excellent communication skills, both written and verbal, and possess a strong sense of empathy and professionalism. The ideal candidate will be organized, self-motivated, and capable of managing multiple tasks effectively within a fast-paced environment. If you are looking for a rewarding role where your contributions make a real difference in clients’ lives, this position may be the perfect fit for you.

The agency is committed to providing a supportive workplace with competitive compensation, opportunities for bonuses and commissions, paid time off, and the possibility of advancement. As an employee of a State Farm independent contractor agent, you will receive comprehensive training and support to obtain necessary insurance licenses, ensuring you are fully equipped to meet the needs of clients and comply with industry requirements.

Applicants should be aware that this position is not with State Farm Insurance Companies, but with an independent contractor agent who hires and manages their own team. Employees must fulfill all applicable licensing requirements and participate in required training programs to maintain compliance and deliver outstanding service. The agency provides an inclusive and equitable workplace, complying with all equal employment opportunity standards.

Customer Service Representative (CSR) - Summary

• Provide exceptional customer service to insurance clients, ensuring their needs are met and questions resolved efficiently.
• Support agency goals by building strong customer relationships and promoting client retention through outstanding service.
• Represent the agency in a professional, courteous, and client-focused manner in all interactions.

Duties & Responsibilities

• Answer incoming calls and greet clients warmly, demonstrating professionalism and care.
• Establish and nurture customer relationships, following up as needed to ensure satisfaction.
• Respond promptly and accurately to inquiries regarding insurance products, policy eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Educate clients about insurance options using a needs-based, customer-focused approach.
• Assist with claim submissions and provide clarification on billing and policy details.
• Collaborate with team members to deliver a seamless customer experience.

Salary & Benefits

• Competitive base salary with opportunities for commission and bonuses.
• Paid time off, including vacation and personal/sick days.
• Valuable experience in a reputable insurance agency environment.
• Potential for career advancement and professional growth within the agency.

Qualifications & Requirements

• Prior customer service experience preferred, especially in insurance or related fields.
• Excellent communication skills (written, verbal, and listening).
• Strong attention to detail and organizational skills.
• Self-motivated, proactive, and solution-oriented mindset.
• Ability to assess customer needs effectively and conduct meaningful interviews.
• Team player with the ability to relate to customers and colleagues professionally.
• Must be able to obtain Property and Casualty insurance license.
• Must be able to obtain Life and Health insurance license.

Ideal Candidate Snapshot

• Thrives in a dynamic, client-focused environment.
• Demonstrates empathy and patience with clients.
• Enjoys problem-solving and delivering positive outcomes for customers.
• Committed to ongoing learning and professional growth.
• Values teamwork and collaboration.

Other Relevant Information

• This role is with a State Farm independent contractor agent, not State Farm Insurance Companies.
• Employees are required to complete all applicable licensing and training programs.
• State Farm agents are independent contractors who hire and manage their own employees.
• State Farm agents’ employees are not employees of State Farm Insurance Companies.
• The agency is committed to Equal Employment Opportunity and an inclusive work environment.