Customer Service Representative (CSR)

gobravvo; Nashville (TN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Growth opportunities

Professional development

Job summary

State Farm Agency in Nashville, TN is seeking a Customer Service Representative to join a fast-paced, client-focused team. You will be the first point of contact, answering inquiries, educating clients about insurance options, and helping with policy management to ensure outstanding service.

You'll build relationships, support sales initiatives, and collaborate with teammates to deliver accurate, courteous support while advancing your career in a respected agency.

Qualifications

• Prior sales experience preferred (outside, inside, retail, or telemarketing).
• Strong written, verbal, and listening communication skills.
• Self-motivated with proactive problem solving.
• Detail-oriented and organized in handling client information.
• Team player in a collaborative environment.
• Ability to assess customer needs via effective interviewing.
• Must obtain Property & Casualty license.
• Must obtain Life and Health license.

Responsibilities

• Answer phones and greet clients professionally.
• Build and maintain client relationships.
• Explain insurance options and policy details.
• Educate clients about available insurance products.
• Support sales initiatives through cross-selling and upselling.
• Maintain accurate records using agency management systems.
• Collaborate with team for seamless service.
• Assist with administrative tasks and keep office organized.

Skills

Sales experience

Communication skills

Self-motivated

Attention to detail

Team player

Interviewing skills

Customer service

Education

Property & Casualty license

Life & Health license

Tools

Agency management systems

Job description

Are you ready to join a dynamic team where your dedication to excellent customer care will be valued and rewarded? We are seeking a motivated and personable Customer Service Representative (CSR) to join our State Farm agency in Nashville, TN. As a critical member of our customer service team, you will have the opportunity to make a positive impact on clients' experiences and contribute to the long-term success of a well-established insurance agency. This full-time position is ideal for individuals who excel at building relationships, solving problems proactively, and providing outstanding service in a fast-paced, team-oriented environment.

As a Customer Service Representative (CSR), you will serve as the first point of contact for clients, handling inquiries, assisting with policy information, and ensuring that every client receives prompt, accurate, and courteous service. Your role will be instrumental in fostering customer loyalty and supporting the agency’s mission to deliver exceptional insurance services. If you are passionate about helping people, enjoy educating others about their insurance options, and are looking for a career with growth potential, this is the perfect opportunity for you. Join us and become an integral part of a professional team that values your skills and provides the resources you need to succeed.

Our office is located in the vibrant city of Nashville, TN, a thriving community known for its friendly atmosphere and energetic business environment. Working here, you will experience the benefits of being part of a respected and supportive agency, with advancement opportunities and a comprehensive benefits package. Take the next step in your professional journey as a Customer Service Representative (CSR) and help us deliver top-tier insurance services to our valued clients.

Customer Service Representative (CSR) - Summary

• Full-time position focused on delivering exceptional customer service within a leading State Farm agency
• Opportunity to support customers with their insurance needs, inquiries, and policy management
• Engage directly with clients to build and maintain strong relationships
• Position offers valuable experience and opportunity for advancement within the agency

Duties & Responsibilities

• Provide prompt, accurate, and friendly customer service by answering phones and greeting clients professionally
• Establish and nurture customer relationships, following up as needed to ensure ongoing satisfaction
• Respond to customer inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Utilize a customer-focused, needs-based review process to educate clients about available insurance options
• Support agency sales initiatives by identifying opportunities for cross-selling and upselling appropriate insurance products
• Maintain accurate records of customer interactions and transactions using agency management systems
• Collaborate with other team members to ensure seamless service and positive client outcomes
• Assist with administrative tasks and contribute to a well-organized, efficient office environment

Salary & Benefits

• Competitive starting base salary ($40,000), with higher potential for candidates with sales experience and/or insurance licenses
• Comprehensive health insurance compensation
• Dental and life insurance benefits
• Valuable on-the-job experience working within a reputable insurance agency
• Opportunities for growth and advancement within the agency for motivated and high-performing team members

Qualifications & Requirements

• Preferred: Sales experience (including outside sales, inside sales, retail sales, or telemarketing)
• Excellent written, verbal, and listening communication skills
• Self-motivated with a proactive approach to problem solving
• Detail-oriented and organized in managing tasks and client information
• Effective team player who thrives in a collaborative environment
• Ability to assess customer needs through effective interviewing techniques
• Demonstrated ability to relate to customers and deliver exceptional service
• Must be able to obtain Property & Casualty license
• Must be able to obtain Life & Health license

Ideal Candidate Snapshot

• Enthusiastic and personable, with a genuine desire to help others
• Adaptable and able to handle multiple priorities in a fast-paced setting
• Driven to achieve professional goals and contribute to team success
• Possesses a strong work ethic and commitment to high-quality service
• Keen interest in building a career in the insurance industry

Other Relevant Information

• This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.