Insurance CSR | Growth Path, Bonuses & PTO + Licensing

gobravvo; Ocean Springs (MS); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Base salary with commission/bonuses

Paid time off

Professional growth opportunities

Job summary

State Farm Agency in Ocean Springs, MS is seeking a Customer Service Representative (CSR) dedicated to delivering excellent service to insurance clients. You will handle inquiries, assist with policy changes, and support customers throughout their journey, contributing to a positive, trust-based experience.

This full-time role offers training, licensing support for Property and Casualty and Life/Health, and opportunities for advancement.

Qualifications

• Prior customer service experience preferred.
• Excellent communication skills (written and verbal).
• Strong attention to detail and organizational skills.
• Must be able to obtain Property and Casualty license and Life/Health license.

Responsibilities

• Answer incoming calls and greet clients with professionalism and care.
• Establish and nurture customer relationships to ensure satisfaction.
• Explain insurance options and policies; assist with policy changes, transfers, claims, and billing inquiries.
• Educate clients about insurance options and needs-based recommendations.
• Assist with claim submissions and provide clarification on policy details and billing.
• Collaborate with team to deliver a seamless customer experience.

Skills

Customer service

Communication skills

Detail oriented

Self-motivated

Team player

Job description

State Farm Agency in Ocean Springs, MS is seeking a Customer Service Representative (CSR) dedicated to delivering excellent service to insurance clients. You will handle inquiries, assist with policy changes, and support customers throughout their journey, contributing to a positive, trust-based experience.

This full-time role offers training, licensing support for Property and Casualty and Life/Health, and opportunities for advancement.