Customer Support Representative

Valora Rise; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Travel to live events

Collaborative work environment

Growth path in CX and events

Exposure to high-profile brands

Job summary

Valora Rise in Cincinnati, OH is seeking a Customer Support Representative to be on the front lines of our growth. You'll connect with customers, answer questions, and deliver value that makes a measurable difference. In this role you will meet people face-to-face, identify needs, and promote products and services.

A positive, team-oriented attitude with excellent communication is essential. Join a fun, collaborative environment with a clear growth path and exposure to exciting brands at live

Qualifications

• 1–3 years of experience in customer service, event coordination, or hospitality.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to stay calm under pressure.
• High attention to detail and exceptional organizational skills.
• Positive, team-oriented attitude with a passion for creating memorable experiences.

Responsibilities

• Engage with customers face to face providing friendly support.
• Proactively identify customer needs and recommend appropriate products, upgrades, or solutions.
• Handle inquiries related to pricing and general information.
• Achieve individual and team sales targets through excellent service and persuasive communication.
• Maintain up-to-date knowledge of our client's products and services.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Attention to detail

Job description

Job Title: Customer Support Representative

Job Type: Full Time

About Us

As a CSR, you’ll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We’re building a team that values integrity, performance, and people—and we want you to be part of it.

Job Summary

As a Customer Support Representative you’ll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client.

Key Responsibilities

• Engage with customers face to face providing friendly support
• Proactively identify customer needs and recommend appropriate products, upgrades, or solutions
• Handle inquiries related to pricing and general information
• Achieve individual and team sales targets through excellent service and persuasive communication
• Maintain up-to-date knowledge of our client's products and services

Qualifications

• 1–3 years of experience in customer service, event coordination, or hospitality
• Excellent verbal and written communication skills
• Strong problem-solving skills and the ability to stay calm under pressure
• High attention to detail and exceptional organizational skills
• Positive, team-oriented attitude with a passion for creating memorable experiences

What We Offer

• Competitive salary and benefits package
• Opportunity to travel to live events (as applicable)
• Fun, collaborative, and creative work environment
• Clear growth path in the customer experience and events space
• Exposure to exciting high-profile brands