Customer Service Representative (CSR)

private concierge services; New York (NY); On-site; USD 33,000 - 39,000; Full time

Job summary

private concierge services is hiring a Customer Service Representative in New York, NY. You will manage customer queries, process orders and modifications, and elevate complaints across multiple channels while staying calm when customers are frustrated.

Experience with computers is important; training is provided. This is a full-time role with a standard Monday–Friday schedule and an hourly compensation of $24–$28.

Qualifications

• Experience in customer service is preferred but not required.
• Strong verbal and written communication skills.
• Ability to work with computers and basic software.

Responsibilities

• Handle customer inquiries promptly and professionally.
• Process orders, modifications, and requests across channels.
• Acknowledge and resolve complaints with empathy.
• Maintain records of interactions and actions taken.
• Provide feedback to improve service processes.

Skills

Customer service

Communication

Problem solving

Computer literacy

Tools

CRM software

Job description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and elevate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times..
• Responding promptly to customer inquiries..
• Communicating with customers through various channels..
• Acknowledging and resolving customer complaints..
• Knowing our products inside and out so that you can answer questions..
• Processing orders, forms, applications, and requests..
• Keeping records of customer interactions, transactions, comments, and complaints..
• Communicating and coordinating with colleagues as necessary..
• Providing feedback on the efficiency of the customer service process..
• Managing a team of junior customer service representatives..
• Ensure customer satisfaction and provide professional customer support.

Experience:

Not required

Employment:

Full-time

Schedule:

Monday-Friday

Salary:

$24 - $28 hourly

About private concierge services:

Offering wide-ranging services to enable and enhance every aspect of our members' lives, we take the concept of luxury concierge to an entirely new level.