Customer Support Representative

Vibrance Events; Cincinnati (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunity to travel to live events

Fun, collaborative, and creative work environment

Clear growth path in the customer experience and events space

Exposure to exciting high-profile brands

Job summary

Vibrance Events is seeking a Customer Support Representative in Cincinnati, Ohio. In this role, you will be the key point of contact for customers, answering questions and delivering top-notch service. The position is full-time and offers a competitive salary.

You will engage with customers face-to-face, identify their needs, and help achieve sales targets while maintaining a positive attitude. This is a fantastic opportunity for those passionate about customer service and eager to grow within the events space.

Qualifications

• 1–3 years of experience in customer service, event coordination, or hospitality.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to stay calm under pressure.
• High attention to detail and exceptional organizational skills.
• Positive, team-oriented attitude with a passion for creating memorable experiences.

Responsibilities

• Engage with customers face to face providing friendly support.
• Proactively identify customer needs and recommend appropriate products, upgrades, or solutions.
• Handle inquiries related to pricing and general information.
• Achieve individual and team sales targets through excellent service and persuasive communication.
• Maintain up-to-date knowledge of our client's products and services.

Skills

Customer service experience

Verbal communication

Problem-solving skills

Organizational skills

Team-oriented attitude

Job description

Job Overview

Job Title: Customer Support Representative

Job Type: Full Time

About Us

As a CSR, you’ll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We’re building a team that values integrity, performance, and people—and we want you to be part of it.

Job Summary

As a Customer Support Representative you’ll be the key point of contact for customers. You\'ll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client.

Responsibilities

• Engage with customers face to face providing friendly support
• Proactively identify customer needs and recommend appropriate products, upgrades, or solutions
• Handle inquiries related to pricing and general information
• Achieve individual and team sales targets through excellent service and persuasive communication
• Maintain up-to-date knowledge of our client\'s products and services

Qualifications

• 1–3 years of experience in customer service, event coordination, or hospitality
• Excellent verbal and written communication skills
• Strong problem-solving skills and the ability to stay calm under pressure
• High attention to detail and exceptional organizational skills
• Positive, team-oriented attitude with a passion for creating memorable experiences

What We Offer

• Competitive salary and benefits package
• Opportunity to travel to live events (as applicable)
• Fun, collaborative, and creative work environment
• Clear growth path in the customer experience and events space
• Exposure to exciting high-profile brands

How to Apply

We’d love to hear from you! Please submit your resume for consideration. We will be conducting virtual interviews starting later this week on Zoom.