Licensed Insurance Customer Service Representative

gobravvo; Nashville (TN); On-site; USD 45,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Paid time off

Job summary

Gobravvo in Nashville, TN is seeking a Licensed Insurance Customer Service Representative (P&C, Life & Health) for a full-time, in-office role. You will leverage active P&C and Life & Health licenses to support clients, quote coverage, and contribute to agency growth through responsive service.

The position offers base pay with commissions, benefits including health, dental, and retirement, and opportunities for professional development within a collaborative, team-oriented environment.

Qualifications

• Active P&C license required
• Active Life & Health license required
• Excellent interpersonal, verbal and written communication skills
• Self-motivated, detail-oriented and able to work in a team environment

Responsibilities

• Establish and nurture customer relationships with prompt follow-up.
• Develop service opportunities and support agency growth.
• Answer inquiries on coverage, eligibility, policy changes, billing and claims.
• Educate clients on products and options using a needs-based approach.
• Generate quotes, present coverage, and assist in sales as appropriate.
• Maintain ongoing community networking for agency visibility.

Skills

Customer service

Communication

Teamwork

Bilingual English/Spanish

Education

Active Property & Casualty license

Active Life & Health license

Job description

Licensed Insurance Customer Service Representative (P&C, Life & Health)

Are you a licensed insurance professional seeking a rewarding career in customer service with opportunities for growth and advancement? Join a dynamic insurance agency as a Licensed Insurance Customer Service Representative, where your expertise in property and casualty (P&C) as well as life and health insurance will be highly valued. This full-time, in-office role offers the chance to work in a collaborative environment, providing outstanding service to insurance clients while developing your career in the insurance industry.

As a Licensed Insurance Customer Service Representative, you will play a pivotal role in ensuring clients receive exceptional service, accurate information, and prompt attention to their insurance needs. You will utilize your active Property & Casualty license, as well as your Life & Health license, to engage with customers, address their inquiries, and support the agency’s growth goals through proactive service and relationship-building. If you have a passion for helping others, a keen attention to detail, and the drive to succeed in a fast‑paced insurance setting, this is an excellent opportunity to take your career to the next level.

Working as a Licensed Insurance Customer Service Representative in Nashville, TN provides the advantage of being part of a vibrant and growing community, surrounded by supportive colleagues who are dedicated to delivering remarkable customer experiences. The agency fosters an inclusive, team-oriented culture where your contributions are recognized and your professional development is encouraged.

Licensed Insurance Customer Service Representative - Summary

• Full-time, in-office position focused on delivering high-quality insurance customer service.
• Utilizes both Property & Casualty (P&C) and Life & Health insurance licenses.
• Key role in supporting agency growth through exceptional client support and needs-based conversations.
• Opportunities for advancement and professional development within the agency.

Duties & Responsibilities

• Establish and nurture customer relationships, providing prompt follow-up and ongoing support.
• Develop new service opportunities with existing and prospective clients, helping expand the agency’s book of business.
• Respond to inquiries regarding insurance availability, eligibility, coverage details, policy changes, transfers, claims submissions, and billing questions with accuracy and professionalism.
• Educate clients on insurance products and coverage options using a customer-focused, needs-based approach.
• Generate insurance quotes, deliver sales presentations, and close new sales as appropriate.
• Engage in ongoing networking efforts to build community connections and agency visibility.
• Maintain a strong work ethic and commitment to agency success through daily professional conduct.
• Prepare and submit timely activity reports to agency leadership.
• Remain up-to-date on product changes, licensing requirements, technical developments, and continuing education.

Salary & Benefits

• Base salary plus commission and performance-based bonuses.
• PTO including vacation and personal/sick days.
• Comprehensive health, dental, and life insurance options.
• Retirement plan to help you plan for your future.
• Valuable experience in the insurance industry with opportunities for career growth and advancement within the agency.

Qualifications & Requirements

• Active Property & Casualty license (required).
• Active Life and Health insurance license (required).
• Excellent interpersonal, verbal, written, and listening communication skills.
• Bilingual English/Spanish skills are a plus, but not required.
• Strong organizational skills with a detail-oriented and self-motivated work style.
• Ability to work effectively in a team environment and independently as needed.
• Proficiency with computers and ability to quickly learn agency systems.
• Proactive problem-solving abilities and a customer-centric mindset.
• Commitment to providing timely and thorough service to all clients.
• Demonstrated pride in completing work accurately and on schedule.
• Ability to manage multiple tasks and responsibilities simultaneously.

Ideal Candidate Snapshot

• Licensed insurance professional with experience in customer service or sales preferred.
• Energetic, people-oriented, and dedicated to delivering outstanding customer experiences.
• Proactive, organized, and able to thrive in a fast-paced insurance office environment.
• Motivated to learn, grow, and contribute to the success of the agency.
• Values teamwork, accountability, and continuous improvement.

Other Relevant Information

This position is with an independent contractor agent, not with a corporate insurance company.

Selected candidates must complete all applicable licensing requirements and agency training programs before beginning employment.

Employment is contingent upon meeting all state licensing regulations and agency standards.

State Farm agents are independent contractors who hire their own employees; employees of State Farm agents are not employees of State Farm.

The agency is committed to providing equal employment opportunities to all applicants.