Customer Service Representative

Roman Home Services; West Allis (WI); Sur place; USD 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision insurance

Short-term disability insurance

Life insurance

401(k) retirement plan

Full-time schedule 40 hours Mon-Fri

Résumé du poste

Roman Home Services in Wisconsin is seeking a Full-Time Customer Service Representative to be the first point of contact for customers, handle service calls, and schedule appointments with a focus on professionalism and efficiency.

The ideal candidate is a team player who communicates clearly, multitasks in a fast-paced office, uses ServiceTitan or similar scheduling software, and supports the team with data entry and follow-up calls to ensure customer satisfaction.

Qualifications

• Experience in customer service; home services or dispatch preferred.
• Strong communication and active listening.
• Able to multitask in a busy environment.
• Familiar with scheduling software.
• Proactive and customer-focused.

Responsabilités

• Answer incoming phone calls promptly and professionally.
• Listen to customer needs and schedule service appointments.
• Provide information about plumbing, electrical, and HVAC services.
• Communicate clearly with customers, technicians, and management.
• Maintain records in the customer management system (ServiceTitan).
• Make outbound calls to confirm appointments and schedule service.
• Follow up after service to ensure satisfaction and gather feedback.
• Handle customer concerns with patience and professionalism, escalating as needed.
• Support the team with administrative tasks such as data entry, invoice review, and follow-up calls.
• Contribute to a positive office environment focused on teamwork and customer care.

Connaissances

Communication

Active listening

Multitasking

CRM software

Microsoft Office

Reliability

Punctuality

Scheduling software

Outils

ServiceTitan

CRM software

Microsoft Office

Description du poste

About Us:

We are a trusted provider of residential plumbing, electrical, and HVAC services, committed to delivering exceptional customer experiences and high-quality workmanship. Our team is growing, and we’re looking for a Full-Time Customer Service Representative who thrives in a fast-paced, customer-focused environment.

Position Summary:

The Customer Service Representative (CSR) is the first point of contact for our customers. This role is responsible for answering incoming service calls, scheduling appointments, and ensuring every customer receives a professional, friendly, and efficient experience from start to finish. The ideal candidate is a great team player, detail-oriented, empathetic, and enjoys helping customers solve problems in their homes.

Key Responsibilities:

• Answer incoming phone calls promptly and professionally.
• Listen carefully to customer needs and schedule appropriate service appointments.
• Provide information about our plumbing, electrical, and HVAC services.
• Communicate clearly and effectively with customers, technicians, co-workers, and management.
• Maintain accurate records in the customer management system, ServiceTitan.
• Make outbound calls to confirm appointments and schedule service.
• Follow up with customers after service to ensure satisfaction and gather feedback.
• Handle customer concerns with patience and professionalism, escalating as needed.
• Support the team with administrative tasks such as data entry, invoice review, and follow-up calls.
• Contribute to a positive and supportive office environment focused on teamwork and customer care.

Qualifications:

• Previous customer service experience; home services or dispatch experience preferred.
• Strong communication and active listening skills.
• Ability to multitask and stay organized in a busy environment.
• Comfortable using dispatch or CRM software and Microsoft Office Suite.
• Positive, professional attitude with a focus on customer satisfaction.
• Reliable and punctual with a strong work ethic.
• Availability to work a full-time, 40-hour schedule Monday through Friday.

Preferred Experience:

• Experience in residential service industries such as plumbing, electrical, or HVAC.
• Familiarity with ServiceTitan or similar scheduling software.
• Basic understanding of residential home service terminology.

What We Offer:

• Company-paid health, dental, and vision insurance—no premium cost to the employee!
• Company-paid short-term disability and life insurance.
• 401(k) retirement plan with company contributions.
• Consistent full-time schedule: 40 hours per week, Monday–Friday.

Join our team and become the voice of our company—helping customers solve problems, one call at a time!