Customer Service Representative (CSR)

Labatt Food Service; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Labatt Food Service in Houston, TX is seeking a Customer Service Representative to support order processing, deliveries, and product inquiries. You will use problem solving and clear communication to resolve requests by phone and email, while coordinating with internal teams to ensure customer satisfaction.

The role emphasizes a friendly, responsive approach, empathy for customer concerns, and the ability to take on additional tasks as needed. Bilingual English/Spanish strongly preferred.

Qualifications

• Effective communication to understand and resolve customer requests in a friendly and respectful manner.
• Demonstrate empathy towards customer concerns with urgency to resolve them.
• Ability to take on other responsibilities as needed.
• Bilingual English & Spanish strongly preferred.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements.
• Communicate order and product changes with customers in a timely fashion.
• Identify and communicate changing customer needs with internal personnel.

Skills

Bilingual

Empathy

Communication

Problem solving

Job description

Labatt Food Service is hiring a Customer Service Representative for their Houston office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements
• Communicate order and product changes with customers in a timely fashion
• Identify and effectively communicate changing customer needs with internal personnel

Requirements

• Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.
• Strong work ethic with a positive attitude to maintain good rapport with customers
• Demonstrate empathy towards customer concerns with a sense of urgency to resolve them
• Ability to take on other responsibilities as needed.
• Bilingual, English & Spanish, strongly preferred.