Customer Service Representative (CSR)

Labatt Food Service; San Antonio (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Labatt Food Service in San Antonio is hiring a Customer Service Representative to resolve user requests and handle administrative tasks in a fast-paced office environment.

Responsibilities include assisting with order processing, deliveries, product inquiries, and communicating changes promptly. Bilingual English/Spanish is strongly preferred, with a focus on friendly, empathetic customer support.

Qualifications

• Effective communication skills to understand and resolve customer requests in a friendly, respectful manner.
• Strong work ethic with a positive attitude to maintain good rapport with customers.
• Empathy towards customer concerns with a sense of urgency to resolve them.
• Ability to take on other responsibilities as needed.
• Bilingual English and Spanish preferred.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements
• Communicate order and product changes with customers in a timely fashion
• Identify and effectively communicate changing customer needs with internal personnel

Skills

Effective communication

Work ethic

Empathy

Adaptability

Bilingual English/Spanish

Job description

Labatt Food Service is hiring a Customer Service Representative for the San Antonio office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements
• Communicate order and product changes with customers in a timely fashion
• Identify and effectively communicate changing customer needs with internal personnel

Requirements

• Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.
• Strong work ethic with a positive attitude to maintain good rapport with customers
• Demonstrate empathy towards customer concerns with a sense of urgency to resolve them
• Ability to take on other responsibilities as needed.
• Bilingual, English & Spanish, strongly preferred.