Customer Service Representative (CSR)

Labatt Food Service; Santa Fe (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Labatt Food Service in Santa Fe, NM is seeking a Customer Service Representative to join our office. You will use problem solving to resolve user requests and handle administrative tasks related to orders, deliveries, and product inquiries.

Daily duties include responding to customers by phone and email, researching product options to meet requirements, and communicating order changes promptly to internal teams. Bilingual English/Spanish preferred.

Qualifications

• Effective communication skills to understand and resolve customer requests in a friendly and respectful manner.
• Strong work ethic with a positive attitude to maintain good rapport with customers.
• Demonstrate empathy towards customer concerns with a sense of urgency to resolve them.
• Ability to take on other responsibilities as needed.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements
• Communicate order and product changes with customers in a timely fashion
• Identify and effectively communicate changing customer needs with internal personnel

Skills

Effective communication

Strong work ethic

Empathy

Adaptability

Job description

Customer Service Representative

Labatt Food Service is hiring a Customer Service Representative for their Santa Fe, NM office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.


• Research and offer product suggestions based on customer requirements


• Communicate order and product changes with customers in a timely fashion


• Identify and effectively communicate changing customer needs with internal personnel

Requirements

• Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.


• Strong work ethic with a positive attitude to maintain good rapport with customers


• Demonstrate empathy towards customer concerns with a sense of urgency to resolve them


• Ability to take on other responsibilities as needed.

Bilingual, English and Spanish preferred.