Customer Service Representative (CSR)

Labatt Food Service; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Labatt Food Service in Dallas is seeking a Customer Service Representative to resolve customer requests and support administrative tasks. The role focuses on problem solving and clear communication with customers by phone and email.

You will handle order processing, deliveries, and product inquiries, offering thoughtful product suggestions while keeping customers informed and ensuring smooth coordination with internal teams.

Qualifications

• Effective communication to resolve customer requests promptly.
• Demonstrated empathy with customers and sense of urgency.
• Strong work ethic and positive attitude to maintain rapport.
• Ability to take on additional responsibilities as needed.

Responsibilities

• Respond and resolve customer requests concerning orders via phone and e-mail.
• Research and offer product suggestions based on customer needs.
• Communicate order and product changes with customers promptly.
• Identify changing customer needs and relay to internal teams.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

Labatt Food Service is hiring a Customer Service Representative for our Dallas office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements
• Communicate order and product changes with customers in a timely fashion
• Identify and effectively communicate changing customer needs with internal personnel

Requirements

• Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.
• Strong work ethic with a positive attitude to maintain good rapport with customers
• Demonstrate empathy towards customer concerns with a sense of urgency to resolve them
• Ability to take on other responsibilities as needed.
• This position requires the following availability: Monday – Friday (8:00am-5:00pm).