Customer Service Representative

RXinsider LTD.; Houston (TX); On-site; USD 29,000 - 49,000; Full time

Benefits offered by this job

Medical

Dental

Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

RXinsider LTD. in Houston, TX, is seeking a Customer Support Specialist to respond to inquiries, verify orders, and support account changes. The role emphasizes clear communication, CRM proficiency, and collaboration with team members to maintain high service standards.

The position requires handling moderately complex issues, mentoring new hires, and ensuring accurate records while adhering to company policies. Eligible for bonuses and comprehensive benefits are provided.

Qualifications

• Strong written and spoken communication with customers.
• Experience using CRM tools to manage customer data.
• Ability to troubleshoot moderately complex issues and document results.

Responsibilities

• Respond to a wide range of customer inquiries.
• Resolve moderately complex customer issues and complaints.
• Process and verify customer orders and billing information.
• Assist with account upgrades and changes.
• Provide detailed product and service information.
• Document and escalate when needed.
• Participate in the training of new hires.
• Update and maintain customer records.
• Conduct follow-ups to ensure customer satisfaction.
• Adhere to compliance and quality standards.

Skills

Enhanced Communication

Customer Relationship Management

Intermediate Problem-Solving

Organizational Skills

Advanced Product Knowledge

Software Proficiency

QA Understanding

Mentoring

Tools

CRM Systems

Job description

Preferred candidate will be located in Houston, TX and able to work M-F 10a-7p CST.

Responsibilities:

• Respond to a wider range of customer inquiries.
• Resolve moderately complex customer issues and complaints.
• Process and verify customer orders and billing information.
• Assist with account upgrades and changes.
• Provide detailed product and service information.
• Document and escalat...
• Participate in the training of new hires.
• Update and maintain customer records.
• Conduct follow-ups to ensure customer satisfaction.
• Adhere to compliance and quality standards.

Skills:

• Enhanced Communication: Ability to convey information clearly and professionally.
• Customer Relationship Management: Demonstrates ability to build rapport with customers.
• Intermediate Problem-Solving: Can handle moderately complex issues effectively.
• Organizational Skills: Manages time and tasks efficiently.
• Advanced Product Knowledge: Good understanding of multiple product/service features.
• Software Proficiency: Familiarity with CRM tools and databases.
• QA Understanding: Knowledge of quality assurance standards.
• Mentoring: Ability to assist and train new team members.

Compensation:

$29,200.00 - $48,900.00 USD

This role is eligible for Bonus.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:

• Medical
• Dental
• & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Full details of our benefits are available upon request.