Customer Service Specialist - Orders & Solutions

Labatt Food Service; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Labatt Food Service in Dallas is seeking a Customer Service Representative to resolve customer requests and support administrative tasks. The role focuses on problem solving and clear communication with customers by phone and email.

You will handle order processing, deliveries, and product inquiries, offering thoughtful product suggestions while keeping customers informed and ensuring smooth coordination with internal teams.

Qualifications

• Effective communication to resolve customer requests promptly.
• Demonstrated empathy with customers and sense of urgency.
• Strong work ethic and positive attitude to maintain rapport.
• Ability to take on additional responsibilities as needed.

Responsibilities

• Respond and resolve customer requests concerning orders via phone and e-mail.
• Research and offer product suggestions based on customer needs.
• Communicate order and product changes with customers promptly.
• Identify changing customer needs and relay to internal teams.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

Labatt Food Service in Dallas is seeking a Customer Service Representative to resolve customer requests and support administrative tasks. The role focuses on problem solving and clear communication with customers by phone and email.

You will handle order processing, deliveries, and product inquiries, offering thoughtful product suggestions while keeping customers informed and ensuring smooth coordination with internal teams.