Customer Service Representative (CSR)

HireAligned; Columbia Township (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid holidays

401(k) with company match

Career and skill development programs

Job summary

MasterTech Plumbing, Heating & Cooling in Columbia, Missouri, is hiring a full-time Customer Service Representative (CSR). You will be the front-line contact, answering inquiries, scheduling appointments, and guiding customers through service options with professionalism.

This role emphasizes teamwork, strong communication, data accuracy, and support for sales initiatives. On-call rotation may apply after hours, weekends, or holidays, with a comprehensive benefits package and opportunities for

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication abilities.
• Experience in customer service and/or sales preferred.
• Data entry accuracy and attention to detail.

Responsibilities

• Assist customers with inquiries via phone, email, and online channels.
• Schedule appointments and manage service requests.
• Deliver professional, courteous service and accurate information.
• Maintain customer records with confidentiality and accuracy.
• Support sales initiatives and guide customers on service options.
• Participate in on-call rotation for after-hours, weekends, and holidays.

Skills

Communication skills

Customer service

Data entry

Team player

Education

High school diploma or GED

Job description

Are you passionate about delivering outstanding support and problem-solving for customers? The Customer Service Representative (CSR) role at MasterTech Plumbing, Heating & Cooling offers an exciting opportunity for individuals who thrive in dynamic environments and are dedicated to providing excellent service. As a CSR, you become the essential point of contact for customers, answering questions, resolving issues, scheduling appointments, and ensuring a positive experience at every touchpoint. This full-time position is ideal for professionals who communicate effectively, appreciate collaborative teamwork, and are eager to help customers make informed decisions.

In the Customer Service Representative (CSR) position, you will engage directly with customers across various communication channels, managing inquiries and requests with professionalism and empathy. You will be responsible for accurate data entry, maintaining customer records, and providing prompt follow-up to guarantee client satisfaction. Strong communication skills and a genuine desire to help others are crucial in this role, as you will also support sales initiatives and handle concerns with patience and sound judgment. The environment at MasterTech Plumbing, Heating & Cooling is supportive and team-driven, making it an excellent place for career growth and learning in the HVAC and plumbing services sector.

The Customer Service Representative (CSR) position requires adaptability, as you may participate in an on‑call rotation for after‑hours, weekend, or holiday support, ensuring customers always have access to assistance. MasterTech Plumbing, Heating & Cooling has built a reputation for quality service and employee investment, providing a platform for long‑term professional advancement. The company values trust, respect, teamwork, and a positive work environment, fostering opportunities for continuous improvement and personal development.

Located in Columbia, Missouri, MasterTech Plumbing, Heating & Cooling offers employees the chance to work in a vibrant region with a strong sense of community. The Customer Service Representative (CSR) role provides a supportive atmosphere, competitive compensation, and a comprehensive benefits package, making it a rewarding career choice for dedicated customer service professionals.

Customer Service Representative (CSR) - Summary

• Full-time customer service role focused on supporting plumbing, heating, and cooling clients
• Essential frontline position responsible for managing customer inquiries, scheduling, and issue resolution
• Opportunity to work in a collaborative, team‑oriented environment with ongoing learning and growth
• Work based in Columbia, Missouri, serving a well‑established community

Duties & Responsibilities

• Assist customers with inquiries, troubleshooting, and appointment scheduling via phone, email, and online channels
• Deliver professional, courteous service and accurate information to clients at all times
• Maintain and update customer records with precision and confidentiality
• Conduct outbound calls to follow up on service quality and customer satisfaction
• Support sales initiatives by helping customers make informed decisions about products and services
• Address concerns and complaints with empathy, patience, and effective problem‑solving
• Stay composed and solution‑oriented in high‑pressure or fast‑paced scenarios
• Collaborate with team members to achieve company service goals and uphold a positive work culture
• Remain receptive to coaching, performance feedback, and new learning opportunities
• Participate in an on‑call rotation for after‑hours, weekend, and holiday support as needed

Salary & Benefits

• $18–$20 per hour, commensurate with experience
• Bonus and incentive opportunities available
• Comprehensive health, vision, and dental insurance
• Paid vacation and 8 paid holidays annually
• 401(k) with company match
• Career and skill development programs
• Employee discounts on company services
• Fun team events, occasional snacks and treats, and a supportive workplace environment

Qualifications & Requirements

• High school diploma or GED required
• Prior customer service and/or sales experience preferred
• Experience in plumbing, HVAC, electrical, or in‑home services is a plus
• Strong verbal and written communication abilities
• Excellent attention to detail and data entry proficiency
• Quick thinking and sound judgment in resolving customer issues
• Demonstrated emotional intelligence and ability to stay calm under pressure
• Dependability, willingness to learn, and a team‑oriented attitude
• Comfortable working in a fast‑paced, customer‑focused environment

Ideal Candidate Snapshot

• Friendly and approachable with a strong customer focus
• Professional communicator who takes pride in helping others
• Reliable team player open to learning and feedback
• Thrives in a dynamic, fast‑paced atmosphere
• Demonstrates patience, empathy, and exceptional judgment in customer interactions

Other Relevant Information

• MasterTech Plumbing, Heating & Cooling is an equal opportunity employer. Employment is contingent upon successful completion of required pre‑employment screening.
• Located in Columbia, Missouri, this position offers the chance to contribute to a respected, family‑owned business with a strong local presence.
• Now hiring for the Customer Service Representative (CSR) role; applications are reviewed promptly.