Customer Service Representative

Mac Vik Plumbing; Golden (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Free uniforms

Health insurance

Opportunity for advancement

Signing bonus

Training & development

Job summary

Mac Vik Plumbing is refreshing its New Call Center and seeks a friendly, organized CSR to join the team. This role is the first point of contact for customers, handling calls, scheduling service appointments, and ensuring a smooth, positive customer experience from start to finish.

We offer benefits including 401(k), bonus based on performance, competitive salary, free uniforms, health insurance, opportunity for advancement, signing bonus, and training & development.

Qualifications

• Previous CSR experience in HVAC/Plumbing industry.
• Strong communication and multitasking skills.
• Excellent phone etiquette and problem-solving ability.
• Proficient with computers and Service Titan software.
• Ability to stay organized in a fast-paced environment.
• Positive attitude and team-oriented mindset.
• Bright and alert - Great attitude at all times.
• On Time / Attention to Sick time

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
• Schedule service and maintenance appointments for plumbing, Heating, Cooling and Electric
• Provide accurate information about services, pricing, and availability.
• Maintain customer records and update information in the system.
• Follow up with customers to ensure satisfaction.
• Assist with invoicing, basic administrative tasks, and office support.
• Supporting each CSR and Dispatcher

Skills

Customer service

Communication skills

Multitasking

Phone etiquette

Organizational skills

Positive attitude

Tools

ServiceTitan

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Signing bonus
• Training & development

Customer Service Representative (CSR)

Position Summary

We are re-freshing our New Call Center. We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our team. This role is the first point of contact for our customers, handling calls, scheduling service appointments, and ensuring a smooth, positive customer experience from start to finish.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
• Schedule service and maintenance appointments for plumbing, Heating, Cooling and Electric
• Provide accurate information about services, pricing, and availability.
• Maintain customer records and update information in the system.
• Follow up with customers to ensure satisfaction.
• Assist with invoicing, basic administrative tasks, and office support.
• Supporting each CSR and Dispatcher

Qualifications

• Previous Customer Service (CSR) experience in HVAC/Plumbing industry.
• Strong communication and multitasking skills
• Excellent phone etiquette and problem-solving ability
• Proficient with computers and scheduling Service Titan software.
• Ability to stay organized in a fast-paced environment.
• Positive attitude and team-oriented mindset.
• Bright and alert - Great attitude at all times
• On Time / Attention to Sick time

What We Offer

We are looking for career minded professionals seeking a Company to call home for the long term. This is not just a job opportunity, but a career with possibilities of upper Management. Our Company is family oriented and offers a supportive and encouraging environment.

Required: 3-years plus CSR / Dispatching Plumbing, Heating and Electric experience.

*SERVICE TITAN Experience – $Bonus$ SIGNBONUS