Customer Service Representative (CSR)

gobravvo; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Contract-to-hire

Collaborative team environment

Skill development

Job summary

gobravvo is seeking a Customer Service Representative to be the first point of contact for participants in our programs. You will follow structured workflows, use scripts, and document interactions with precision to ensure consistent, high-quality support.

The role emphasizes clear communication, organization, and the ability to handle a high-volume environment. Experience in CRM or ticketing is a plus, and new graduates are welcome to apply.

Qualifications

• Clear, warm communicator with a passion for helping others succeed.
• Strong attention to detail and reliable follow-through.
• Ability to work within structured processes and adhere to established guidelines.
• Consistent, dependable work habits and ability to meet deadlines.
• Calm, focused approach in high-volume, fast-paced environments.
• Authorized to work in the United States.
• Commitment to professional, inclusive communication practices.

Responsibilities

• Handle inbound questions and guide individuals through company-standard workflows.
• Conduct information-gathering calls using predefined scripts to ensure accuracy and consistency.
• Record detailed notes and promptly update internal documentation after each interaction.
• Monitor and manage task queues to ensure daily progress and timely completion of tasks.
• Identify and elevate unusual cases to internal team leads as necessary.
• Support seamless handoffs and communication across internal teams.

Skills

Clear communicator

Attention to detail

Structured processes

Reliability

Calm under pressure

Tools

CRM software

Ticketing systems

Job description

The Customer Service Representative (CSR) position is a vital role for professionals seeking to make a difference in customer experience through direct engagement and efficient support. As a CSR, you will serve as the first point of contact for individuals participating in our programs and initiatives. This position is an excellent opportunity for candidates who excel at communication, possess a strong sense of organization, and are passionate about helping others navigate complex systems with ease.

Our fast-growing startup leverages advanced data, technology, and clearly defined processes to empower people as they move through specialized alternative markets. We have built a culture that values operational excellence, reliability, and clear communication. As a Customer Service Representative (CSR), you will be integral in maintaining these standards, ensuring each client receives consistent, high-quality support through every interaction.

In your day-to-day responsibilities, you will utilize structured workflows and established scripts to handle inbound inquiries, conduct information-gathering calls, and document all interactions with precision. This role demands a steady, thoughtful approach and a commitment to staying organized and focused amidst a high volume of daily tasks. Your ability to route complex cases to appropriate internal leads and facilitate smooth transitions between teams will be essential for client satisfaction and operational efficiency.

The ideal candidate for the Customer Service Representative (CSR) position will have a genuine passion for helping others, a strong attention to detail, and the ability to uphold high standards of professionalism during video calls and written communications. Consistently dependable work habits and a commitment to following structured processes are essential qualities for success in this position. Prior experience in customer support, call centers, administrative support, or familiarity with CRM and ticketing systems is valued but not required. We welcome new graduates and early-career professionals who bring a fresh perspective and a willingness to learn.

Working as a CSR offers the opportunity to develop valuable skills in customer engagement, multitasking, and information management. You will be trusted to keep progress on schedule by monitoring task queues, recording detailed notes, and ensuring accurate documentation after each interaction. The ability to identify unusual or complex cases and elevate them appropriately will further contribute to the smooth operation of our internal teams.

Our organization is committed to fostering an inclusive, supportive, and professional work environment. As a Customer Service Representative (CSR), you will be part of a collaborative team that encourages steady growth, reliability, and clear communication.

Customer Service Representative (CSR) - Summary

• Become the first point of contact for individuals engaging with our company’s programs.
• Guide clients through structured workflows and provide reliable support throughout the process.
• Contribute to a fast-growing, technology-driven startup focused on operational excellence.

Duties & Responsibilities

• Handle inbound questions and guide individuals through company-standard workflows.
• Conduct information-gathering calls using predefined scripts to ensure accuracy and consistency.
• Record detailed notes and promptly update internal documentation after each interaction.
• Monitor and manage task queues to ensure daily progress and timely completion of tasks.
• Identify and elevate unusual cases to internal team leads as necessary.
• Support seamless handoffs and communication across internal teams.

Salary & Benefits

• Competitive compensation commensurate with experience and employment type.
• Potential for contract-to-hire opportunities based on performance.
• Access to a collaborative, supportive team environment.
• Develop transferable skills in customer engagement, data management, and communication.

Qualifications & Requirements

• Clear, warm communicator with a passion for helping others succeed.
• Strong attention to detail and a track record of reliable follow-through.
• Ability to work within structured processes and adhere to established guidelines.
• Consistent, dependable work habits and ability to meet deadlines.
• Calm, focused approach in high-volume, fast-paced environments.
• Authorized to work in the United States.
• Commitment to professional, inclusive communication practices.

Ideal Candidate Snapshot

• Experience in customer support, call centers, service roles, or administrative support is a plus.
• Familiarity with CRM or ticketing systems is beneficial but not required.
• Comfortable with video calls and virtual communication platforms.
• New graduates and early-career professionals are encouraged to apply.
• Steady, thoughtful, and reliable individuals thrive in this role.

Other Relevant Information

• Opportunity to join a mission-driven, growth-oriented organization.
• Collaborative team culture that values reliability, operational excellence, and clear communication.