Customer Service Representative I

Talentify; Peachtree City (GA); On-site; USD 29,000 - 33,000; Full time

Job summary

Talentify is seeking a Customer Service Representative I to manage a customer portfolio in Peachtree City, GA. The role involves responding to customer needs with timely, accurate and professional service, processing orders and quotes, and maintaining quality communication with customers and internal teams.

The position requires a high school diploma (or equivalent) and at least 2 years of related experience. Proficiency with Windows, Outlook, Word and Excel is expected; ERP knowledge is a plus.

Qualifications

• Requires a high school diploma or equivalent and 2 years of experience in the field or related area.
• Strong communication and problem-solving skills are essential.
• Proficiency with Windows, Outlook, Word and Excel; ERP familiarity is a plus.

Responsibilities

• Respond to customer requests and quotes, process orders and maintain professional communication.
• Coordinate with internal departments to ensure pricing, part numbers, and delivery dates are accurate.
• Monitor orders to meet delivery dates and ensure compliance with terms and conditions.
• Provide shipping documents when required and support accounts receivable to resolve issues.

Skills

Technical aptitude

Data entry accuracy

Teamwork

Communication

Multitasking

Education

High school diploma or equivalent

Tools

ERP knowledge

Job description

Job Title:

Customer Service Representative I

Job Duration:

12+ months[Extension based on job description and business needs]

Location:

Peachtree City, GA, 30269

Pay Range:

$21-$24.00 per hour on W2

SUMMARY

The Customer Service Representative is responsible for a Customer’s portfolio. He/She is responsible for responding to the needs of our customers with timely, accurate and professional delivery. The CSR coordinates day to day activity for customer requests, processes customer orders and quotes, and maintains high quality and professional communication with internal and external Customers. They will ensure adherence with contractual obligations and internal processes and comply with company policy/procedure.

DUTIES AND RESPONSIBILITIES

• Requests lead time, price and data to build the quote for non-priced materials and prepare and submit quotes to customer.
• Liaise and follow up with internal department to create part number and update pricing information in ERP.
• Follows up on Quotes (RFQ) and convert to orders (CO) in a timely manner.
• Prepares, enters and follows-up orders to ensure good customer relations by meeting requested delivery dates and making sure orders are in compliance with Client’s Terms & Conditions.
• Reviews all orders terms and conditions submitted by customers in depth to protect the business interest of the Company.
• Reviews orders prior to entering into system for correct pricing, order number and part number or description to ensure the accuracy of all data.
• Receives, reviews and acknowledges customer purchase orders, utilizing SPEC 2000/EDI/ AEROXCHANGE where applicable.
• Identify alternative solutions for required material or requested information to response to customer needs. Negotiate if needed lead time with Customers.

DUTIES AND RESPONSIBILITIES, CONT’D

• Identify Customer critical situation and elevate within the organization to ensure AOG / Critical orders are shipped on time.
• Provides AWBs to the Customer and any requested shipping documents.
• Work cross functionally with other departments in resolving customer issues and escalations; including but not limited to: returns, quality issues, order discrepancies and transportation / delivery of material.
• Drive exceptional customer service both internally and externally.
• Engage in relationship-building with customers to ensure exceptional customer service and satisfaction.
• Document any Customer activity / requests in ERP and CRM.
• Responds to the customer via phone, fax, email, Spec2000 (SITA) or in person the same day or not later than within the same business day of receiving their communication, i.e., request for quote, customer order, status of order, change request, etc. The response could be the acknowledgement of the request with an estimated time for resolution.
• Constantly monitor the backlog and pro-actively inform customers, with phone calls, of recovery plan if promise date will slip. Formal writing should follow after the phone call. Work closely with internal departments for sourcing and expediting, and follow up to meet customer expectations.
• Supports Accounts Receivables (AR) by being pro-active and taking the lead in resolving any open issues that may contribute to no / slow payment.
• Work with sales, accounting and Trade Compliance officer to establish new Customer accounts.
• Monitors assigned customers’ “credit status”, and proposes, on a priority basis, items that can be shipped to customers due to their “over credit limit” circumstances.
• Prepare established or special customer status reports to management, sales team or Customer Support for assigned customers.
• Utilize sound problem solving skills, decision making, and critical thinking skills to resolve customer issues and concerns.
• If needed serve as AOG officer in rotation CSRs.
• Additional responsibilities as assigned by management.

QUALIFICATION REQUIREMENTS

To accomplish this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge and Skills

• Technical aptitude
• Computer skills including Windows, Outlook, Word and Excel. ERP knowledge would be a plus
• Accuracy data entry
• Ability to work with people in a team environment.
• Ability to manage multiple tasks

Competencies

• Decision Making
• Problem Solving
• Communication
• Integrity
• Adaptability
• Teamwork
• Work Standards

Education and/or Experience

• Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area.
• Previous customer service and or industry experience preferred

Communication Skills

Excellent oral and written communication skills essential for interaction with customers as well as excellent phone etiquette

Physical Demands

Ability to travel as needed