Customer Service Representative-Construction

A. Duda & Sons, Inc.; Melbourne (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation and benefits package

Opportunities for career growth

Job summary

A. Duda & Sons, Inc. seeks a full-time Customer Service Representative for the warranty department in Melbourne, Florida. The ideal candidate will have a high school diploma and at least 2 years of hands-on construction experience. Responsibilities include providing excellent customer service, managing subcontractors, scheduling service work, and resolving warranty-related issues. Strong communication and problem-solving skills are essential. The position offers opportunities for career growth and a competitive compensation package.

Qualifications

• 2 years minimum hands-on construction experience in new construction or remodeling.
• Ability to analyze problems and determine solutions under pressure.
• Strong computer skills including Microsoft Office Suite.

Responsibilities

• Provide a superior level of customer service during each interaction.
• Manage and evaluate subcontractors on quality and safety.
• Schedule warranty service work and conduct inspections post-repair.
• Resolve warranty claims and disputes within the required timeframe.

Skills

Customer service skills

Problem analysis

Time management

Knowledge of residential construction

Microsoft Office Suite

Education

High School diploma

Job description

Viera Builders, a wholly-owned subsidiary of A. Duda & Sons, Inc., is currently seeking to fill a full-time position as a Customer Service Representative for our warranty department. A successful member of our team will be a self-starter who is able to work independently as well as closely with homeowners, subcontractors and our construction, purchasing and sales teams. In addition, works efficiently with customers on warranty related issues by validating, evaluating and solving warranty concerns within 14 calendar days. On occasion, position requires doing in home evaluations. Viera Builders delivers a quality product and strives to provide customer satisfaction. We deliver world class service to every one of our homeowners.

Responsibilities

• Provide a superior level of customer service during each interaction with our homeowners. Educating homeowners on warranty issues and procedures as they pertain to their home. Requires hands on experience and knowledge of residential construction.
• Ensure that subcontractors are managed and continually evaluated on quality, safety, and scheduling by inspecting warranty work.
• Receive homeowner calls, texts and e-mails for warranty service. Gather warranty service request information. Keep detailed log of all warranty service requests. File daily summaries.
• Schedule warranty service work with homeowners, field personnel, and trade contractors. After repairs are complete, conduct inspections, utilizing working knowledge of residential home construction best practices, to verify the repairs meet the company’s quality standards and the homeowner is satisfied.
• Assist Customer Service Manager in resolving all claims and disputes about warranty issues within ten working days (14 calendar).
• Be part of a team environment to ensure that effective communication, coordination of activities, and effective problem solving can occur.
• Actively participating in weekly meetings to assure monthly goals are met.
• Meet with homeowners during final walk to explain the warranty process and go over contact/emergency contact information, warranty exclusions, 30-day paint T/U, water shut off, additional tile agreement, thermostat verification, alarm activation, irrigation timer, etc.
• Resolve warranty issues through written, verbal and electronic communication
• Answer phone calls, text, emails, and fax request daily.

Required Skills

• High School diploma. Must have 2 years minimum hands-on constructionexperience working in new construction, remodeling or other trade.
• Ability to analyze problems, determine solutions, and produce desired results. Be patient and capable of working under pressure with ability to effectively defuse situations. Have the ability to represent the company in a professional manner in keeping with the Duda values. Strong customer service skills. Have strong computer skills to include Microsoft Office Suite and electronic document signature. Manage multiple tasks efficiently with strong time management skills.

Ability to: move up to 25 pounds. During inspections you may be required to look underneath, around and inside of things such as windowsills, countertops, cabinets, closets, garages, etc. Enter attic spaces of occupied homes via ladder. Walking on trusses while operating a flashlight looking for signs of water intrusion. Set up and use ladders, hoses, levels and minimal hand tools such as screwdriver & tape measure. This will require bending, stooping, squatting, reaching and balancing.

We offer opportunities for career growth and a competitive compensation and benefits package.

Duda is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.