Customer Care/Warranty Representative

The Drees Company; Raleigh (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Life insurance

Wellness rewards

401(k)

Profit sharing

Paid time off

Tuition reimbursement

Disability & parental leave

Employee discount

Employee assistance program

Job summary

Drees Homes in Raleigh is seeking a Customer Care Representative to support homebuyers through warranty service and post-purchase follow-ups. We provide training for the right candidate to deliver dependable and respectful service.

You will collaborate with vendors and customers, document interactions, and maintain accurate warranty records. The role emphasizes communication, organization, and a customer-first mindset within a trusted, long-tenured company.

Qualifications

• High School diploma required; construction or related college degree a plus.
• Excellent verbal and written communication skills with internal and external customers.
• Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution.
• Basic computer skills; iPad experience preferred.
• Self-driven, organized, detail-minded and able to work independently.

Responsibilities

• Complete assigned warranty service requests within company policy guidelines.
• Follow up on warranty requests with vendors/contractors to ensure prompt service.
• Evaluate customer complaints and report solutions.
• Conduct new Home Presentations and 90-Day Follow Ups at the customer's home.
• Keep the customer care system up-to-date and accurate.
• Recommend changes to improve processes.
• Monitor and respond to email and voicemail daily.
• Comply with the 'Warranty On Call' procedure.

Skills

Customer Care Experience

Conflict Resolution

Verbal & Written Communication

Attention to Detail

Independent Work

Organized

Stress Management

Problem Solving

Education

High School diploma

Construction or related college degree

Tools

iPad

Job description

Overview

Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers— earning recognition as the 19th largest privately owned builder in the country and building a culture of long-tenured employees.

We are proud to be a four-time U.S. Best Managed Company (2022–2025), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years.

Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.

Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.

Responsibilities/Qualifications

Drees Homes, one of the largest privately-owned homebuilders in the nation, is looking for a Customer Care Representative as we grow in our Raleigh Division. We're seeking customer centric individuals and we are willing to train the right candidate! This is an important position within Drees Homes. If you possess all or some of the below listed knowledge and skills, we want to hear from you!

• Complete assigned warranty service requests within the guidelines of company policy


• Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer


• Evaluate all customer complaints and report solutions


• Conduct new Home Presentations and 90-Day Follow Ups at the customer's home


• Keep the customer care system up-to-date and accurate


• Recommend changes that will improve processes


• Monitor and respond to email and voice mail messages daily


• Comply with the \"Warranty On Call\" procedure

• Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution


• Excellent verbal and written communication skills with internal and external customers


• General knowledge of residential construction and the homebuilding process


• Basic computer skills, experience using an iPad preferred


• Must be organized, detail-minded, and adaptable


• Self-driven and able to work independently


• Ability to follow through to a satisfactory conclusion


• Customer oriented, outgoing, dependable & ethical


• Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful


• Problem solving abilities with excellent follow-up skills


• Previous customer care experience preferred

• High School diploma is required; Construction or other related college degree a plus


• Must have reliable transportation

Premier Benefits to Support YOU: We offer a comprehensive benefits package, including:

• Medical, dental and vision


• Life, AD&D, and critical illness insurance


• Wellness rewards


• 401(k) savings plan


• Profit Sharing


• Paid time off increasing with tenure


• Tuition reimbursement


• Long and short disability and Parental leave


• Employee discount program on the purchase of a Drees Home


• Employee Assistance Program and much more!

The typical schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary.

Summary

Equal Opportunity Employer / Drug-Free Work Place

To learn more about Drees Homes, please visit our website – www.dreeshomes.com.