Warranty Service Coordinator

Suncoast Property Management, LLC; Jacksonville, Northern (FL, KY); Ibrido; USD 42.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

401(k) match

Paid time off

Life insurance

Gym reimbursement

Descrizione del lavoro

Southern Impression Homes is seeking a Warranty Service Coordinator to manage warranty work orders for new construction homes. You will coordinate inspections, schedule repairs, and communicate status to homeowners, trade partners, and vendors while maintaining accurate documentation.

The role requires strong organizational skills, customer-focused communication, and the ability to work with multiple teams to ensure timely resolutions and quality workmanship.

Competenze

• Experience in customer service or maintenance coordination in residential construction.
• Knowledge of warranty processes and property management preferred.
• Strong organizational and documentation skills.

Mansioni

• Manage warranty work orders from notification to completion.
• Coordinate inspections, scheduling, and communication with homeowners and trades.
• Track progress, maintain accurate records, and ensure deadlines are met.
• Prepare closeout documentation and identify associated costs if needed.
• Support the Customer Service Manager and respond to escalated issues.

Conoscenze

Customer service

Maintenance coordination

Residential construction knowledge

Warranty service

Property management

Scheduling

Microsoft Office

Communication

Formazione

High school diploma

Strumenti

CRM systems

Descrizione del lavoro

Overview

Position Type

Full Time

Description

Southern Impression Homes is currently seeking a Warranty Service Coordinator to provide professional and timely customer service to homeowners for their warranty repair requests.

We pride ourselves on our culture and our ability to make our company a place that employees enjoy coming to work each day. We believe hard work is important, but we also know that balance is essential. We encourage employees to become their best, both personally and professionally. Everything we produce is a result of the hard work and talent of our team members. We believe that when good ideas are shared, even better things can happen.

The Company offers numerous options to help its employees achieve their financial, professional, and wellness goals, including Medical, dental, and vision insurance options Paid time off Company-provided life insurance policy 401(k) plan and match Gym membership reimbursement Career development and opportunities for advancement Charitable activities and more.

Position Purpose:

The Warranty Work Order Coordinator is responsible for managing warranty requests associated with new construction homes from initial notification through completion. This position serves as the primary point of coordination for warranty work orders, ensuring requests are properly evaluated, documented, assigned, scheduled, communicated, and followed through to completion. The position works closely with homeowners, property management teams, trade partners, and vendors to provide timely and professional warranty service while maintaining accurate documentation and established service standards.

General Duties and Responsibilities:

• Receive, acknowledge, review, and document warranty requests from homeowners, property management teams, and other authorized parties.
• Contact the homeowner or designated representative to gather the information needed to assess the reported issue.
• Evaluate requests by reviewing issue details, property and warranty history, and available troubleshooting information to determine coverage and the appropriate course of action.
• Clearly and professionally communicate request status, warranty determinations, service expectations, and non-covered items to homeowners, property management teams, and other authorized parties.
• Create, assign, and manage warranty work orders through completion, routing each request to the appropriate trade partner or vendor.
• Coordinate property access and schedule inspections, repairs, and follow-up appointments with homeowners, residents, trade partners, vendors, and other appropriate parties.
• Track work-order progress, follow up consistently, and ensure established completion deadlines are met.
• Verify repair quality and completion and coordinate timely resolution of outstanding items.
• Maintain complete and accurate warranty records in company systems, including work orders, inspection notes, correspondence, status updates, and completion documentation.
• Prepare accurate closeout documentation and, when applicable, identify associated costs and responsible parties.
• Keep the Customer Service Manager and appropriate internal teams informed of work-order status and outstanding, delayed, escalated, or recurring warranty issues.
• Foster professional, cooperative relationships with homeowners, residents, trade partners, vendors, and internal team members.
• Monitor trade partner and vendor performance and report recurring workmanship, material, or service concerns to the Customer Service Manager.
• Support the Customer Service Manager with escalated concerns, recurring warranty issues, special projects, department needs, and relevant meeting updates.
• Have availability to work weekends and after hours as needed.
• Perform related duties and special assignments as directed.

Qualifications:

• High school diploma or equivalent.
• Two or more years of experience in customer service, maintenance coordination, residential construction, warranty service, property management, or a similar service-oriented role preferred.
• Knowledge of residential construction and/or common home maintenance requirements preferred.
• Understanding of major home systems and the ability to troubleshoot common issues such as HVAC, plumbing, electrical, and general building components preferred.
• Strong organizational and time-management skills with the ability to manage multiple work orders and deadlines simultaneously.
• Strong attention to detail and ability to maintain accurate records.
• Strong written, verbal, and interpersonal communication skills.
• Ability to develop and maintain cooperative professional relationships with homeowners, residents, vendors, trade partners, and internal team members.
• Highly customer-focused with a professional demeanor.
• Good scheduling, follow-up, and problem-solving skills.
• Intermediate to advanced proficiency with Microsoft Office and related computer systems.
• Ability to remain calm, professional, and effective when dealing with frustrated customers or challenging situations.
• Ability to adapt to changing priorities and work effectively in a deadline-driven environment.
• Valid Driver’s License and proof of state required auto liability insurance.
• Able to perform essential functions of the position with or without a reasonable accommodation.

At Southern Impression Homes employment opportunity is based upon personal capabilities and qualifications without regard to race, creed, color, religion, sex, age, ancestry, national origin, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other protected characteristic as established by law. If you require a reasonable accommodation to apply for this position please contact corporate offices.