Construction Warranty Specialist - Customer Care

A. Duda & Sons, Inc.; Melbourne (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation and benefits package

Opportunities for career growth

Job summary

A. Duda & Sons, Inc. seeks a full-time Customer Service Representative for the warranty department in Melbourne, Florida. The ideal candidate will have a high school diploma and at least 2 years of hands-on construction experience. Responsibilities include providing excellent customer service, managing subcontractors, scheduling service work, and resolving warranty-related issues. Strong communication and problem-solving skills are essential. The position offers opportunities for career growth and a competitive compensation package.

Qualifications

• 2 years minimum hands-on construction experience in new construction or remodeling.
• Ability to analyze problems and determine solutions under pressure.
• Strong computer skills including Microsoft Office Suite.

Responsibilities

• Provide a superior level of customer service during each interaction.
• Manage and evaluate subcontractors on quality and safety.
• Schedule warranty service work and conduct inspections post-repair.
• Resolve warranty claims and disputes within the required timeframe.

Skills

Customer service skills

Problem analysis

Time management

Knowledge of residential construction

Microsoft Office Suite

Education

High School diploma

Job description

A. Duda & Sons, Inc. seeks a full-time Customer Service Representative for the warranty department in Melbourne, Florida. The ideal candidate will have a high school diploma and at least 2 years of hands-on construction experience. Responsibilities include providing excellent customer service, managing subcontractors, scheduling service work, and resolving warranty-related issues. Strong communication and problem-solving skills are essential. The position offers opportunities for career growth and a competitive compensation package.