Customer Service Representative - CMS

Associa; United States; On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with match

Paid vacation, sick and holidays

Job summary

Common Interest Management Services (CIMS), an Associa company, is seeking a full-time Customer Service Representative in Brentwood, CA. You will handle HOA resident inquiries, coordinate maintenance work orders, and manage architectural applications with a customer-first approach.

The role requires 2+ years of customer service experience and proficiency in Microsoft Office 365, Teams, and CRM software. A high school diploma or equivalent is required, with bilingual abilities seen as a plus.

Qualifications

• 2+ years of customer service experience.
• Bilingual is a plus; strong verbal and written communication.
• High school diploma or equivalent required.

Responsibilities

• Answer and resolve inbound calls and email correspondence with a customer-first approach.
• Coordinate and monitor work orders for community maintenance and repairs; ensure accurate tracking and follow-up.
• Track and manage architectural applications submitted by homeowners.
• Manage building key/gate remote distributions.
• Prepare reports, bid documentation and other material.
• Type and distribute routine correspondence to residents and service providers.
• Type, distribute, and track monthly violation letters.
• Respond to inquiries from residents, realtors, mortgage lenders, title companies and owners.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Autonomy

Education

High school diploma

Tools

Microsoft Office 365

Teams

CRM software

SharePoint

Job description

Build Your Future, Strengthen Communities – Grow with CIMS

One of the fastest-growing HOA management companies in Northern California is looking for a full-time Customer Service Representative to join our team in Brentwood, CA. Common Interest Management Services, an Associa company, is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We’re committed to improving communities and delivering outstanding service—come join our team!

Why Work at CIMS?

At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan with a match, vacation, sick, and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team‑building activities!

A successful candidate will be responsible for providing customer service to multiple homeowners’ associations. This is a full‑time, non‑exempt, in‑office position based in Brentwood, CA, Monday–Friday, 8:00 AM–4:30 PM. Pay range is $20–22/hour; direct experience is strongly preferred.

How You’ll Make an Impact

• Answer and resolve inbound calls and email correspondence with professionalism and a customer‑first approach
• Coordinate and monitor work orders for community maintenance and repairs, ensuring accurate tracking and proactive follow‑up
• Track and manage architectural applications submitted by homeowners
• Manage building key/gate remote distributions
• Prepare reports, bid documentation and other material
• Compose and type routine correspondence to residents, service providers and other parties
• Type, distribute, and track monthly violation letters
• Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters

Requirements

What You Bring

• 2+ years of customer service experience
• Excellent verbal and written communication; bilingual is a plus
• High school diploma or equivalent
• Able to navigate Microsoft Office 365, Teams, CRM software & SharePoint
• A professional phone presence and the ability to address complex interpersonal dynamics and respond to client needs
• Strong organization and multitasking abilities
• Operates with a high level of autonomy while maintaining a collaborative, team‑oriented approach
• Experience with an HOA management company, property management, real estate or escrow services
• Be able to provide proof of a valid driver’s license and appropriate vehicle insurance

The primary location for this position is 390 Carrol Court Ste A, Brentwood, CA 94513.

Equal Opportunity Employer Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.