Onsite Customer Service Representative

Associa; San Ramon (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

Associa's Common Interest Management Services (CIMS) in San Ramon is hiring a full-time Customer Service Representative to support homeowners’ associations. This in-office role requires a customer-first approach, strong communication, and the ability to manage multiple inquiries via phone and email.

You will handle work orders, architectural applications, and distribution of keys, with a 8:00 AM to 4:30 PM schedule, Monday through Friday.

Qualifications

• Minimum 2+ years of customer service experience.
• Excellent verbal and written communication skills.
• Bilingual ability is a plus.
• High school diploma or equivalent required.

Responsibilities

• Answer and resolve inbound calls and emails with a customer-first approach.
• Coordinate and monitor work orders for community maintenance and repairs.
• Track and manage architectural applications submitted by homeowners.
• Manage building key/gate remote distributions.
• Prepare reports, bid documentation, and other material.

Skills

Customer service

Verbal and written communication

Bilingual (plus)

Microsoft Office 365

Teams

CRM software

SharePoint

Phone presence

Organization

Multitasking

Autonomy

Education

High school Diploma or Equivalent

Tools

Microsoft Office 365

Teams

CRM Software

SharePoint

Job description

Job Description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Customer Service Representative

Build Your Future, Strengthen Communities – Grow with CIMS

One of the fastest-growing HOA management companies in Northern California is looking for a full-time Customer Service Representative to join our team onsite in our San Ramon office! Common Interest Management Services, an Associa company, is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding service — come join our team! Learn More About CIMS: https://commoninterest.com/

Why Work at CIMS?

At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry.

• We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan with a match, vacation, sick, and holiday pay.
• We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities!

The successful candidate will be responsible for providing customer service to multiple homeowners’ associations. This is a full time, in-office position based in San RamonMonday-Friday, 8:00AM – 4:30PM. The pay range is $22 - $25/hour; direct experience is strongly preferred.

How You'll Make An Impact

• Answer and resolve inbound calls and email correspondence with professionalism and a customer-first approach
• Coordinate and monitor work orders for community maintenance and repairs, ensuring accurate tracking and proactive follow up.
• Track and manage architectural applications submitted by homeowners
• Manage building key/gate remote distributions
• Prepare reports, bid documentation and other material.
• Compose and type routine correspondence to residents, service providers and other parties
• Type, distribute, and track monthly violation letters
• Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters
• Drive to the post office, as needed, to mail client correspondence

Requirements

What You Bring

• 2+ years of customer service experience
• Excellent verbal and written communication
• Bilingual is a plus
• High school Diploma or Equivalent
• Adept in Microsoft Office 365, Teams, CRM Software & SharePoint
• A professional phone presence and the ability to handle complex interpersonal dynamics and respond to client needs
• Strong organization and multitasking abilities
• Operates with a high level of autonomy while maintaining a collaborative team-oriented approach.
• Experience with an HOA management company, property management, real estate or escrow services +
• Able to provide a valid driver’s license and valid vehicle insurance

The primary location for this position is 12647 Alcosta Blvd, Suite 275 San Ramon, CA 94583

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.