Office Clerk - Carson

Temco-Logistics; Carson (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Temco Logistics in Carson, CA, is seeking a Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction.

You will handle order details, respond to calls and emails, track deliveries, and collaborate with teams to maintain smooth operations. This full-time role requires 2+ years in customer service and a high school diploma.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of experience in customer service or office administration.
• Excellent communication and interpersonal skills to build relationships.
• Strong problem-solving abilities and attention to detail.
• Excellent organizational skills to manage multiple tasks.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing questions and requests.
• Ensure customer satisfaction with delivery and installation services through follow-up communications.
• Resolve issues efficiently and escalate unresolved matters to a supervisor when needed.
• Monitor and track delivery schedules to provide real-time updates.
• Maintain knowledge of Temco Logistics' products and services to support inquiries.
• Track office supply inventory and place orders as needed.
• Prepare and submit reports, presentations, and proposals as assigned.
• Collaborate with colleagues and departments to maintain seamless operations and service.

Skills

Customer service

Communication

Organization

Problem solving

Education

High school diploma

Tools

MS Office Suite

ERP systems

Job description

Job Details

Job Location: Carson CA 3PL - Carson, CA 90746

Position Type: Full Time

Education Level: CA

Salary Range: $19.00 - $20.00 Hourly

Travel Percentage: Onsite

Job Category: Admin - Clerical

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.

Key Responsibilities

• Provide customers with accurate information regarding their orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escape unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics' products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
• Knowledge of Temco Logistics' delivery and installation services or a related logistics environment is a plus.
• Ability to adapt to a fast-paced, customer-driven environment.

Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law.

For a full list of the various benefits Temco Logistics offers visit: thd.co/temcobenefits ©2025 Temco Logistics Product Authority, LLC. All rights reserved.