Customer Service Representative

Talentify; Rockford (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Stable organization

Weekly pay

Advancement

Training program

People-centered environment

Modern facilities

401(k) match

Job summary

Talentify is seeking a Customer Service Representative to support Dayton Freight customers with pickups, rate quotes, and shipment tracing. The role involves assisting the Service Center Manager, coordinating with drivers, and handling billing documents.

Starting pay is $18.00/hour with potential for quick advancement and a customized training program in a professional, people-centered environment at our Rockford, IL location.

Qualifications

• Microsoft Office applications proficiency required.
• Excellent keyboarding skills.
• Experience in fast-paced environment with strong attention to detail.
• Experience handling a high volume of phone calls.
• Excellent communication and customer service skills.
• Legally eligible to work in the United States.
• Must be at least 18 years of age.
• Fluent in English.

Responsibilities

• Assist Dayton Freight customers with freight pickup requests, rate quotes, charges, hot shipments, tracing and appointments.
• Assist the Service Center Manager.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to Drivers.
• Prepare bills of lading and delivery receipts.
• Maintain communication with external and internal customers and interline companies.
• May assist with payroll, data entry, freight reports, driver collect reports, billing and filing.

Skills

Microsoft Office

Keyboarding

Attention to detail

High call volume

Communication skills

English fluency

Job description

Overview

Shift Available: Morning | Monday - Friday

• Stable and growing organization


• Competitive weekly pay


• Quick advancement


• Customized training program


• Professional, positive and people-centered work environment


• Modern facilities


• 401(k) plan, Company Match

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager


• Take and deliver messages for the Service Center Manager and Account Managers


• Provide assistance to Drivers


• Prepare bills of lading and delivery receipts


• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll


• Data entry


• Freight reports


• Driver collect reports


• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs


• Excellent keyboarding skills


• Has worked in a fast paced environment and has excellent attention to detail


• Experience with handling a high volume of phone calls


• Exceptional communication and customer service skills


• Legally eligible to work in the United States


• Must be at least 18 years of age


• Fluent in English

Benefits

• Stable and growing organization


• Competitive weekly pay


• Quick advancement


• Customized training program


• Professional, positive and people-centered work environment


• Modern facilities


• 401(k) plan, Company Match

Starting Pay: $18.00/hour.

Pay does vary depending on relevant industry experience.

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.