Customer Service Representative (Part-Time)

Dayton Freight Lines; Rockford (IL); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

401(k) plan, Company Match

Stable and growing organization

Competitive weekly pay

Quick advancement

Customized training program

Professional, positive work environment

Modern facilities

Job summary

Dayton Freight Lines in Rockford, IL is looking for a Customer Service Representative to assist customers with freight inquiries, pickups, and rate quotes. Responsibilities include maintaining communication with drivers and customers, as well as preparing necessary shipping documents.

Applicants should have strong Microsoft Office skills, excellent customer service capabilities, and be able to thrive in a fast-paced environment. The position starts at $18.00/hour, with growth potential in a supportive work environment.

Qualifications

• Experience working in a fast-paced environment.
• Experience with a high volume of phone calls.
• Legally eligible to work in the United States.
• Must be at least 18 years of age.
• Fluent in English.

Responsibilities

• Assist customers with freight inquiries and requests.
• Take and deliver messages for managers.
• Provide assistance to drivers.
• Prepare bills of lading and delivery receipts.
• Maintain communication with customers and interline companies.

Skills

Microsoft Office Programs

Keyboarding skills

Attention to detail

Customer service skills

Communication skills

Job description

Overview

Shift Available: Morning | Monday - Friday

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• 401(k) plan, Company Match

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills
• Legally eligible to work in the United States
• Must be at least 18 years of age
• Fluent in English

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• 401(k) plan, Company Match

Starting Pay: $18.00/hour.

Pay does vary depending on relevant industry experience.