Customer Service Representative - Call Center

LS Solutions; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

LS Solutions in Savannah, GA seeks a Customer Service Representative to respond to inquiries, provide product information, and resolve issues. You will document interactions in CRM systems and follow up to ensure satisfaction, while adhering to policies and quality standards.

The role requires bilingual English/Spanish communication, strong interpersonal skills, and the ability to handle high call volumes with accuracy and efficiency. Prior customer service experience is preferred.

Qualifications

• Must be 18+ years old with a high school diploma or GED.
• Fluent in English and Spanish.
• Excellent communication and interpersonal skills.
• Ability to handle high call volumes and multitask.
• Strong attention to detail and organizational skills.
• Previous customer service experience preferred.

Responsibilities

• Answer incoming calls and respond to inquiries.
• Provide accurate product and service information.
• Resolve customer issues efficiently.
• Document interactions in CRM systems.
• Follow up to ensure customer satisfaction.
• Adhere to company policies and quality standards.
• Collaborate with team members to improve service.

Skills

Bilingual English/Spanish

Excellent communication

Interpersonal skills

Multitasking

Attention to detail

Previous customer service experience

Education

High school diploma or GED

Tools

CRM software

Job description

Role Overview:

Customer Service Representatives provide exceptional support by responding to customer inquiries, offering product information, resolving complaints, and documenting interactions in CRM systems. They ensure a best-in-class customer experience through effective communication, technical assistance, and collaboration with team members.

Key Responsibilities

• Answer incoming calls and respond to inquiries
• Provide accurate product and service information
• Resolve customer issues efficiently
• Document interactions in CRM systems
• Follow up to ensure customer satisfaction
• Adhere to company policies and quality standards
• Collaborate with team members to improve service

Qualifications & Skills

• Must be 18+ years old with a high school diploma or GED
• Fluent in English and Spanish
• Excellent communication and interpersonal skills
• Ability to handle high call volumes and multitask
• Strong attention to detail and organizational skills
• Previous customer service experience preferred

Additional Requirements:

Authorization to work in the location, willingness to undergo background checks and drug screening, and adherence to safety and accommodation policies.