Customer Experience Representative

Global Healing, Inc.; Houston (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

Global Healing, Inc. is seeking Customer Experience Representatives to assist customers across phone, email, live chat, and in person. You will handle orders, refunds, billing inquiries, and product questions with a strong focus on accuracy and timeliness.

Ideal candidates have at least 2 years in customer service, 1 year in a call center, and excellent written/verbal communication. Bilingual English/Spanish is a plus, and a passion for healthy living is encouraged.

Qualifications

• At least 2 years of customer service experience.
• At least 1 year of call center experience.
• High School Diploma or GED.
• Excellent written and verbal communication.
• Willingness to learn.
• Customer oriented with the ability to adapt to different customers.
• Weekend availability.
• Knowledge of natural health industry.
• Embraces healthy living.
• Bilingual English & Spanish is a plus.

Responsibilities

• Resolves customer concerns via phone, email, live chat, or social media.
• Assists customers with the placement of orders, exchanges, or refunds.
• Helps with complaints, errors, account questions, billing, cancellations, and other queries.
• Identifies and assesses the customers’ needs to achieve satisfaction.
• Provides accurate, valid, up-to-date and complete information about products.
• Meets individual and CSR team satisfaction targets.
• Provides appropriate solutions and alternatives to customers within the specified average time limits.
• Goes the extra mile to engage and satisfy customers.
• Greets and follows up with walk-in customers.
• Creates and updates customer accounts.
• Ensures proper customer satisfaction is being delivered at all times.
• Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.

Skills

Customer service

Call center

Communication skills

Bilingual English/Spanish

Willingness to learn

Customer oriented

Weekend availability

Knowledge of natural health industry

Empathy/Caring attitude

Education

High School Diploma or GED

Job description

Description

Customer Experience Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests.

Requirements

Responsibilities

• Resolves customer concerns via phone, email, live chat, or social media;
• Assists customers with the placement of orders, exchanges, or refunds;
• Helps with complaints, errors, account questions, billing, cancellations, and other queries;
• Identifies and assesses the customers’ needs to achieve satisfaction;
• Provides accurate, valid, up-to-date and complete information about products;
• Meets individual and CSR team satisfaction targets;
• Provides appropriate solutions and alternatives to customers within the specified average time limits;
• Goes the extra mile to engage and satisfy customers;
• Greets and follows up with walk-in customers;
• Creates and updates customer accounts;
• Ensures proper customer satisfaction is being delivered at all times;
• Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.

Skills

• Minimum 2 years previous customer service experience or experience as a client service representative;
• At least 1 year of call center experience;
• High School Diploma or GED;
• Effectively communicates in writing, by phone, or in person; Excellent written and verbal communication;
• Proven track record of over-achieving goals or going above and beyond;
• Possess a willingness to learn;
• Customer orientated with the ability to adapt/respond to different types of customers;
• Flexibility working on the weekends;
• Knowledge of natural health industry;
• Actively embraces healthy living;
• Bilingual CSR (English & Spanish) is a plus.