Patient Coordinator

MedQuest Imaging; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

No overnight or on-call shifts

Generous PTO and paid holidays

Competitive medical, dental, andVision

Quarterly performance bonus program

5% retirement match

Job summary

MedQuest Imaging, a PRN outpatient imaging center affiliated with OrthoCarolina in Charlotte, NC, seeks a friendly front desk liaison. You will welcome patients, verify appointments, and handle check-ins with a patient-centric approach, supporting physicians and coordinators across settings.

The role offers flexible PRN shifts to cover PTO and varying demand, with no overnight or on-call requirements and opportunities to gain experience in a dynamic imaging environment.

Qualifications

• High School Diploma or equivalent.
• 0–2+ years in customer support or hospitality.
• Strong customer service focus.
• Professional written and verbal communication.
• Working knowledge of computers.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Welcome patients and visitors to the imaging center.
• Check patients in and answer the telephone.
• Route calls and schedule patient appointments.
• Collect balances from patients at time of service.
• Perform front desk/desk duties as necessary.

Skills

Customer service

Communication

Multitasking

Fast-paced environment

Computer literacy

Hospitality experience

Education

High School Diploma or equivalent

Bachelor's Degree

Tools

Computer proficiency

Job description

What We Offer

Ready to Make a Meaningful Impact in Healthcare? Join a collaborative outpatient imaging team where every patient encounter is an opportunity to make a difference. At MedQuest Imaging, a wholly owned subsidiary of Novant Health, you\'ll provide compassionate, high-quality imaging services in a patient-focused environment while working alongside experienced patient coordinators, schedulers, and clinical teams committed to exceptional care.

Why Healthcare Professionals Choose MedQuest Imaging

• No Overnight or On-Call Shifts


• Generous PTO and paid holidays to support work-life balance


• Competitive medical, dental, and vision benefits


• Quarterly performance bonus program


• 5% retirement match and competitive total rewards package

Facility: OrthoCarolina | Location: Charlotte, NC | PRN Float to various OrthoCarolina locations

With a PRN position, you get the ultimate flexibility. Instead of a fixed schedule, you\’ll receive your shifts two weeks to a month in advance, giving you plenty of time to plan around your life. This role is designed to support the team during PTO and other coverage needs, so while it won\'t provide full-time hours, it does offer a great opportunity to gain experience, stay active in the field and enjoy a dynamic workflow. One of the key advantages of PRN is its built‑in variety. Some weeks you might work just one day, while others you could be scheduled two or three—making it perfect if you\'re looking for flexibility, balance, and control over your schedule.

What You\’ll Do

In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center\'s behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients. This position includes checking patients in, answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting balances from patients\' financial responsibility at time of service, and other front office/desk duties as necessary.

Required Qualifications

What We\’re Looking For

• High School Diploma or equivalent


• 0 - 2+ years of experience working in a customer support role or hospitality field


• Strong customer service background and focus


• Professional written and verbal communication skills


• Working knowledge and ability to perform accurately and efficiently on computer


• Demonstrated ability to multi‑task


• Ability to work in a fast-paced environment

Preferred Qualifications

• Experience working in a physician practice or other type of medical services office


• Knowledge of medical terminology


• Prior patient collections experience in a medical setting


• Medical records experience


• Bachelor\'s Degree