Customer Service Representative - Bozeman Airport

National Car Rental; Belgrade (MT); In loco; USD 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Descrizione del lavoro

National Car Rental at Bozeman Yellowstone International Airport is hiring a Customer Service Representative. The role emphasizes friendly, efficient service, explaining rental terms, vehicle features, and optional protections while guiding customers through the rental process.

The position pays $23 per hour with opportunities for bonus and commission (potentially up to $12,000 annually). Schedule options include Tue–Sat or Mon–Fri shifts, with benefits like PTO, health and dental insurance, and

Competenze

• Must be at least 18 years old.
• Authorized to work in the United States and not require sponsorship now or in the future.
• High School Diploma or GED required.
• Valid driver license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol-related convictions in the past 5 years.

Mansioni

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms, vehicle features, and services.
• Use company-approved sales techniques to determine customer needs and offer protections, upgrades, fuel options and equipment.
• Assist customers with directions and local information and answer inquiries.
• Handle reservations, rate quotes, and general questions via calls or in-person.
• Maintain a reliable attendance and punctuality, and perform backup duties as needed.

Conoscenze

Customer service

Sales techniques

Communication

Time management

Formazione

High School Diploma or GED

Descrizione del lavoro

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $23 / hour and also offers bonus and commission opporunities (potential for $12,000 in annual bonus and commission).

This position is located at the Bozeman Yellowstone International Airport (BZN) - 850 Gallatin Field Road, Belgrade, MT, 59714.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We Have The Following Schedules Available

• Tuesday - Saturday: 8:00am to 5:00pm (Off Sunday/Monday)
• Monday - Friday: 8:00am to 5:00pm (Off Saturday/Sunday)

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 5 years