Customer Service Representative - Bilingual English/Mandarin - Remote

CareCar, Inc.; United States; Remote; USD 21,000 - 26,000; Full time

Job summary

CareCar, Inc. is seeking a bilingual Mandarin/English Customer Service Agent to work from home in the United States.

You will schedule non-emergency transportation rides for health plan members and support patients with timely pickups and reservations, using simple software and a phone platform. The role emphasizes empathetic communication, prompt responses, and accurate data entry to ensure excellent service and coordination with health plans.

Qualifications

• Must be bilingual in Mandarin and English.
• Strong verbal and written communication skills.
• Ability to learn new software and phone platforms.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our service inside and out so that you can answer questions.
• Ensure patients are picked up and dropped off in a timely manner
• Confirming eligibility for health Plan members when needed
• Change or Cancel current reservations
• Answer general Customer Service questions and transfer to the appropriate department when required
• Confirm Trip Details for Future Trips
• Maintain and improves quality results by adhering to standard and guidelines; recommending improved procedures
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support. Must be willing to train to simple software and phone platform.

Skills

Verbal Communication

Phone Skills

Listening

Data Entry Skills

People Skills

Informing

Customer Focus

Customer Service

Attention to Detail

Professionalism

Multi-tasking

Job description

Address Monterey Park, CA, USA

Compensation $17.00/hour

Schedule Full time

Job Type Permanent

Industry Health medical and related

Description

CareCar is a non-emergency medical transportation company looking for highly motivated coordinators to work from home. We are looking for work from homecoordinators bi-lingual in Mandarin/English who are looking to make a difference in their community.

CareCar is a healthcare transportation broker looking for someone to schedule non-emergency transportation rides for health plan members. We have a people-centric culture focused on supporting access to care and quality service. We are looking for someone who shares our passion for great experiences.

The role available requires the agent to be bilingual in Mandarin and English and includes the following responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our service inside and out so that you can answer questions.
• Ensure patients are picked up and dropped off in a timely manner
• Confirming eligibility for health Plan members when needed
• Change or Cancel current reservations
• Answer general Customer Service questions and transfer to the appropriate department when required
• Confirm Trip Details for Future Trips
  
• Maintain and improves quality results by adhering to standard and guidelines; recommending improved procedures
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support. Must be willing to train to simple software and phone platform.

Must have a space to work from home with a computer and internet connection (ethernet)

Customer Service Agent Skills and Qualifications:

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking