Customer Service Representative (Bilingual)

Westerkamp Group, LLC; Birmingham (AL); On-site; USD 32,000 - 45,000; Full time

Job summary

Westerkamp Group, LLC in Birmingham, AL is seeking a Customer Service Representative to support Revenue Cycle Management in a healthcare setting. The role focuses on patient-focused service, confidentiality, and effective communication to assist guarantors and patients.

Successful candidates will bring strong customer service skills, flexibility, and bilingual abilities (English/Spanish) to collaborate with the team.

Qualifications

• Customer-focused service skills.
• Ability to adapt to changing calls and procedures.
• Collaborative team player with good communication.
• Proficient in explaining information clearly to patients.
• Understanding of HIPAA and confidentiality requirements.
• Bilingual in English and Spanish to assist diverse callers.

Responsibilities

• Answer telephone calls promptly and professionally.
• Use sound judgement when handling calls from upset guarantors.
• Provide patient-focused information and a positive impression of the organization.
• Maintain confidentiality of patient information and records.
• Prepare and maintain internal reports.

Skills

Customer focus

Flexibility

Teamwork

Communication

Technical capacity

HIPAA knowledge

Bilingual EN/ES

Job description

We are growing!Westerkamp Group, LLCis an expanding company specializing in Revenue Cycle Management services in the health care industry. We are currently seeking aCustomer Service Representativein our Birmingham, Alabama office.

Successful candidates will have the following skills:

• Customer/Client Focus
• Flexibility
• Teamwork Capacity
• Communication Proficiency
• Technical Capacity
• HIPAA and Confidentiality knowledge
• Bilingual in English/Spanish

The core responsibilities of a Customer Service representative include the following:

• Answer Telephone calls promptly and in a polite and professional manner
• Using sound judgement when handling calls, especially with upset guarantors
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
• Maintains patient and family confidence by keeping all information confidential
• Internal Reports

Westerkamp Group, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. In addition to compliance with federal EEO statutes, Westerkamp Group, LLC complies with applicable state and local laws governing nondiscrimination.

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